Customer Success Manager

About the Position

We are looking for an enthusiastic Customer Success Manager to join our RELEX team in France. As a Customer Success Manager, you will work with the strategic development of our customers' business processes. You will be responsible for developing and maintaining executive/senior level customer relationships, contributing to revenue growth by generating and upsell/cross-sell cases within your existing customer base.

Responsibilities

• Owning and maintaining customer relationships on a strategic level with decision makers
• Communicating measurable value and proactively identifying development needs at our customers
• Monitoring customer’s key performance metrics and taking necessary actions to improve them
• Through strategic thinking and analysis, identifying profitable strategic solutions for our customers
• Influencing with domain knowledge on at least lower levels of Customers governance model
• Identifying commercial development opportunities by analyzing customer strategies to increase sales, reduce costs, and maximize the efficiency of in-store operations, and identifying upsell/cross-sell opportunities
• Owning churn risk for your accounts: identifying early warning signs, leading mitigation actions, and driving NRR targets
• Owning the renewal process for your accounts, ensuring timely execution and alignment with customer value delivery
• Contributing to new initiatives and continuous improvement of the Customer Success function
• Coordinating closely with Product, Marketing, Value Development, and SDMs to align on customer strategy and different activities, to ensure a consistent customer experience

Requirements

• Relevant university degree
• Experience in Business-to-Business (B2B) relationship building on executive/senior level, developing customer accounts, and building relationships towards C-level in large organizations
• Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers, or suppliers
• Experience from strategic account management and proven success in building sustainable growth for your customer base
• Understanding in Supply Chain Management (demand planning, inventory management, replenishment) and, as a plus, in any of the following areas:
  • Space & Assortment
  • Pricing and Promotions
• Excellent communication skills in both French and English

We Offer

• A front row seat in a rapidly growing and international software company
• Working with a fun, ambitious, and committed team of smart people
• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
• Position where you can help retailers to continuously improve their business process efficiency, and then add value by increasing products availability and decreasing costs with a positive impact on their profitability
• Responsible for advanced customer development and relationship management with our customers' C-level

If you love fruitful customer relationships and developing outstanding planning processes within retail – we give you the opportunity to experience all this and more.

About the Company

RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency, and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.

You can apply by sending your resume through the application form as soon as possible. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.

Apply now