Customer Success Manager

On-site•Salary not specified

Saudi Arabia

Tech Stack

NegotiationProblem SolvingCommunicationERPCRM

Job Description, Responsibilities & Requirements

About the Position

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

We are looking for a Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the MEA region, serving as a trusted advisor to key stakeholders.

The role is based in Riyadh, Saudi Arabia.

Responsibilities

Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
Collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
Developing and maintaining trusted relationships with key partners and their customers;
Driving customer retention and renewals by building strong relationships;
Collaborating with our Business Analysts, Developers, Product, Support, and Sales teams to drive customer implementation projects, adoption, and growth.

Requirements

3+ years of experience working with global SMB or Corporate segment customers;
Fluent in Arabic and English - both verbal and written with executive-level communication.
Experience with CRM / ERP / Core systems / other corporate software;
Experience of managing or overseeing software implementation projects, or customization of corporate software;
Strong Customer-Centric Communication and Presentations Skills;
Experience in problem-solving, working with customer objections;
Commercial Acumen, Negotiation, and Renewal Management experience;
Excellent time management and efficiency skills.

What We Offer

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Our Core Values

One Team

Regardless of our location, we always work as one towards the same goal.

Genuine Care

We genuinely care about our customers, partners, and co-workers. This is a defining part of our DNA.

Passion

We find meaning and purpose in what we do. We don’t make excuses and never stop until it’s done.

Strive for Excellence

We push ourselves to deliver according to the highest standards.

Grow Every Day

We work hard to become a better version of ourselves and embrace an everyday improvement approach.

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