Customer Success Manager
Primary stack
Nice to have's
Job description
About the Position
Our client is a growing Martech service platform with an APAC presence and they are looking for a dynamic and highly motivated Customer Success Manager to join their Singapore team!
Responsibilities
- Working directly with your clients to fully understand and plan for their immediate, near, and long-term campaign goals
- Managing the day-to-day relationship with clients to ensure they stay satisfied
- Leading client business reviews and effectively communicating the company’s results, optimizations, efficiencies, and further capabilities
- Solving issues and concerns raised by clients and continuously feeding back to our Product team to ensure the tool is aligned with client needs
- Adding strategic value to the clients’ long-term growth
- Partnering closely with the onboarding and sales team to ensure that the onboarding of new clients is accomplished in a timely and efficient manner
- Staying in-tune with the cutting edge of the marketing industry and developing into a subject matter expert on dynamic creative and future capabilities
Requirements
- At least 2-5 years of direct industry (programmatic, MarTech, agency, or digital marketing) experience
- High level of communication and networking skills
- Experience using DCM and/or Facebook Manager
- Organized, able to multitask, and always deliver to a high standard
- Self-starter with a great attitude
- Thrives under pressure and is comfortable with fast-paced growth
- Driven to make your mark on the industry and keen to learn
We Offer
- Permanent position
- Competitive salary (negotiable)
- Opportunity to work in a growing Martech service platform with an APAC presence
About the Company
Our client is a leading Martech service platform with a strong presence in the APAC region. They are committed to providing innovative solutions to their clients and are looking for passionate individuals to join their team.
How to Apply
If this sounds like you, apply directly to [email protected]!
Due to the current pandemic situation, we can only consider profiles based in Singapore.
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We are Cogs.With offices across Europe and Asia, we connect talent with global career opportunities.We recognize that there’s more to someone’s story than a CV and that behind every successful company are talented people.Our global client base is a mix of creative agencies, consulting firms, brands and tech companies. We help them find permanent, contract and freelance talent across the entire digital spectrum:• Client Services• Creative and Design• Content and Community Management• Cyber Security• Data & Analytics• Marketing• Project Management and Production• Strategy & Planning• Technology• User ExperienceYour story is our business.
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