Customer Success Manager - Africa (Portuguese Speaker)

About the Position

Customer Success Manager - Africa (Portuguese Speaker)

Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction.

As an Account Manager, you will represent the long-lasting commercial point of contact of all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work.

The business scope of Odoo is so large that you'll never stop learning, and with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.

Responsibilities

• Manage a portfolio of existing clients in Africa
• Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
• Identify potential future sales: increase the use of your customers' software by offering them the best package available from Odoo
• Present the product (new applications, features) and new versions to end users
• Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

Requirements

• Minimum of a Bachelor in a related field
• Ausgeprägter Geschäftssinn und Neugierde
• Genuine interest in software products
• Fluent in English & Somali
• Excellent communication skills
• Strong relationship and negotiation skills
• Based in Nairobi, Kenya or be a member of the East African Community (EAC)

Nice to Have

• Result oriented and outgoing personality
• Previous experience in Sales and Account Management
• Knowledge of ERP and SaaS software
• Work hard/play hard -Mentalität
• Fähigkeit, in einem schnelllebigen und dynamischen Umfeld zu arbeiten
• Experience working with African countries

What Makes This Job Attractive?

• Advisory sales or consultative sales which allows you to use your analytical skills
• Sharpening your negotiation skills
• Umgang mit Unternehmen verschiedener Branchen, Größen und aus unterschiedlichen Ländern
• Wide scope of management application: CRM, Accounting, Inventory Management, HR, Project Management, etc.
• Attractive commission structure

Two Ways We Serve Our Clients

Direct Service

• Odoo manages both the commercial relationship and the implementation
• Best fit when client needs are standard and fully covered by Odoo
• Everything handled directly by Odoo teams

Indirect Service

• Used when client needs go beyond Odoo’s internal scope, such as: Custom integrations & Specific localisation (e.g. accounting, payroll) not yet supported by Odoo
• Odoo Partner manages implementation and consultancy
• Odoo keeps full ownership of the commercial relationship

We Offer

Remuneration 💰

A full-time position with attractive benefits and high commissions.

Go Global 🌍

Work with clients throughout Africa. Connect with colleagues worldwide. Apply for similar positions in other offices.

Sponsored Events

After work activities, team buildings, etc...

Personal Development

Advanced training, autonomy, evolution, free access to certification exams.

Sport Activities 💪

Mache zusammen mit Kollegen Sport – Odoo übernimmt die Rechnung.

Essen & Trinken

Fruit basket, tea and coffee.

About the Company

Ein Unternehmen aufbauen, das wir lieben.

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Wer ist dein Manager?

Team Leader bei Odoo sein

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The Founder's Story

Von 1 zu 1.700 Mitarbeitern in nur wenigen Jahren

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