About the Position

Customer Success Manager - Africa (Somali Speaker)

Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction.

Apply now!

Responsibilities

As an Account Manager, you will represent the long-lasting commercial point of contact of all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work.

Your responsibilities will be to:

Manage a portfolio of existing clients in Africa
Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
Identify potential future sales: increase the use of your customers' software by offering them the best package available from Odoo
Present the product (new applications, features) and new versions to end users
Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

Requirements

Bachelor or Master Degree in Business
Strong Business knowledge and curiosity
Genuine interest in software products
Fluent in English
Excellent communication skills
Strong relationship and negotiation skills
Work permit for Kenya (if applicable)

Nice to Have

Result-oriented and outgoing personality
Previous experience in Sales and Account Management
Knowledge of ERP and SaaS software
Work hard/play hard attitude
Ability to perform in a fast-paced and dynamic environment
Experience working with African countries

What Makes This Job Attractive?

Advisory sales or consultative sales which allows you to use your analytical skills
Sharpening your negotiation skills
Deal with companies of various industries, sizes, and from different countries
Wide scope of management applications: CRM, Accounting, Inventory Management, HR, Project Management, etc.
Attractive commission structure

Two Ways We Serve Our Clients

We work with clients in two different service models.

Direct Service

Odoo manages both the commercial relationship and the implementation
Best fit when client needs are standard and fully covered by Odoo
Everything handled directly by Odoo teams

Indirect Service

Used when client needs go beyond Odoo’s internal scope, such as: Custom integrations & Specific localization (e.g. accounting, payroll) not yet supported by Odoo
Odoo Partner manages implementation and consultancy
Odoo keeps full ownership of the commercial relationship

What We Offer

Remuneration 💰

A full-time position with attractive benefits and high commissions.
Go global 🌍

Work with clients throughout Africa. Connect with colleagues worldwide. Apply for similar positions in other offices.
Sponsored Events

After work activities, team buildings, etc...
Personal Development

Advanced training, autonomy, evolution, free access to certification exams.
Sport Activities 💪

Play any sport with colleagues, the bill is covered.
Eat and Drink

Fruit basket, tea, and coffee.

The Odoo Culture

Будуємо компанію, яку любимо.

Who is Your Manager?

Being a team leader at Odoo

The Founder's Story

From 1 to 1700 employees in a few years