Customer Success Manager (all genders)
Primary stack
Job description
About the Position
Customer Success Manager (all genders)
Location
- Cologne, Germany
- Berlin, Germany
Employment Type
- Full time
Location Type
- Hybrid
Compensation
- OTE - On Target Earning: €65K – €85K
About HRS
HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions - saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need.
About the Role
As an Enterprise Customer Success Manager, you are the trusted partner to our existing top-tier corporate customers within a specific industry vertical. Working closely with a dedicated team focused on the same vertical, you develop deep expertise in the unique travel needs of your customers and deliver tailored HRS solutions that maximize business value and enhance traveler satisfaction.
Responsibilities
-
Strategic Account Growth
- Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical.
- Leverage structured sales methods (e.g. MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross-sell and upsell strategies.
- Expand account value, deepen client relationships, and deliver scalable growth.
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Customer Success & Delivery
- Ensure smooth implementation and daily operation of HRS solutions tailored to each industry.
- Lead project rollouts and support contract negotiations.
- Continuously optimize clients' travel programs using HRS technology and best practices.
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Relationship Management
- Build strong partnerships with key stakeholders in target verticals.
- Position HRS as a trusted advisor by delivering value, strengthening collaboration, and identifying new opportunities for account expansion.
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Performance & Insights
- Track key metrics, solution usage, and customer behavior to surface insights and opportunities.
- Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.
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Cross-Functional Leadership
- Act as the main connection between enterprise clients and HRS teams globally.
- Coordinate with international colleagues to ensure seamless service, consistent standards, and successful delivery across regions.
Requirements
-
Experience
- Several years of experience in B2B enterprise account management, ideally within large enterprise environments, focused on growing and retaining existing customer relationships through a consultative sales approach.
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Skills
- Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors.
- Skilled in using structured sales methodologies (e.g. MEDDPICC or similar) to drive account expansion and long-term value.
- Strong technical understanding and commercial acumen to manage complex account needs.
- Advanced analytical skills to interpret customer data, identify upsell/cross-sell opportunities, and optimize account performance using CRM systems.
- Excellent communication, presentation, and negotiation skills at all organizational levels, including C-Level.
- Trusted advisor with proven stakeholder management and relationship-building capabilities.
- Highly self-motivated and customer-focused; thrives in dynamic, fast-paced environments.
- Strong organizational skills with a proactive mindset and a track record of driving account growth and customer satisfaction.
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Languages
- Business fluent in German and English, both spoken and written.
We Offer
- Competitive Salary: €65K – €85K
- Real earning potential: Enterprise AE comp at HRS is tied directly to the deals you close.
- Impact at scale: Every deal you close changes how a global organisation manages travel, spend, and compliance for thousands of people.
- 35 years of infrastructure, startup urgency: The credibility and global reach of an established enterprise player with the ownership culture of a company still building its best chapter.
About the Company
HRS has built the AI-native platform that changes the way enterprises manage travel and payments. We are now in the phase where enterprise customers are actively looking for what we offer. Join HRS to shape the future of business travel and meetings, empowered by a culture of growth and setting new industry standards worldwide.
Apply Now
Ready to close the deals that matter? Apply now and be part of a team that is revolutionizing the business travel industry.
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