Customer Success Manager (Analytics) (m/f/d)
Primary stack
Job description
About the Position
Customer Success Manager (Analytics) (m/f/d)
Munich
Full-time
Permanent employee
About Preisenergie
Preisenergie develops pricing software for energy vendors. We help our customers calculate fair prices for a fully renewable and digital energy system. We model energy prices, simulate millions of alternative prices and choose optimal ones that best fit the goals of our customers (not always profit!). Our prices recover costs of individual consumers' energy consumptions and keep margins low enough to be competitive.
We are a team of eight and we like to celebrate with cake rather than with champagne.
About the Job
In contrast to many customer success roles, you’ll be digging more into data:
- Be a trusted partner. Map each customer’s pricing processes and objectives; anticipate risks and opportunities, then turn them into concrete action plans.
- Drive product adoption & time-to-value. Walk customers to their “aha” moments, instrument success metrics, and remove friction so they realize value fast.
- Investigate with data. Reproduce issues, trace calculations/algorithms end-to-end, validate findings with customer datasets, and deliver clear, correct explanations. This includes being an analytical first line, but is not a script-based help desk role.
- Own interfaces & data flows. Define and refine interfaces and integrations (schemas, contracts, QA checks).
- Advise on pricing & product usage. Recommend configurations and workflows that improve pricing effectiveness and operational efficiency.
- Reduce churn, enable expansion. Monitor account health, run proactive mitigations, and identify integration-led expansion plays.
Starting date: March 2026
About You
- Have a university degree in business, economics, or IT-related fields – or at least 1 year of experience as a Support Representative in a tech or SaaS company
- Speak German well (C1) – we currently focus on the German market
- Love to help customers achieve their goals, and are an excellent communicator
- Are resourceful and independent
- Enjoy working with data and have written an SQL statement before
Why Should You Join Our Team?
- Join a high-performing team (3x CDTM) with a proven business model
- We’re a small team – you’ll have an immediate impact
- Supercharge your personal development with an unlimited training budget
- Build something in-person – our whole team is in Munich
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