Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Success Manager
Singapore
Full Time / Remote
About Us
Canary Technologies is revolutionizing the hospitality industry with modern software powered by our AI platform. Trusted by over 20,000 hoteliers in 100+ countries, Canary is utilized by major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.
Join us in shaping the future of hospitality!
Responsibilities
- Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients.
- Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start.
- Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value.
- Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap.
- Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business.
- Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals.
Requirements
- Bachelor’s degree
- 3–5 years of Customer Success experience in a SaaS environment
- Proven track record of onboarding clients through complex technical challenges
- Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
- Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
- Analytical mindset to assess client needs and develop scalable processes
- Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
- Confidence, charisma, and the ability to seize opportunities to drive growth and success
- Proficiency with technology and adaptability to dynamic environments
- Familiarity with hospitality technology is a plus
Languages
- English: Native
- Thai: Intermediate
We Offer
- Canary Days: Monthly company-wide days off to recharge.
- Self Improvement Club: Monthly meetings to share personal goals with a budget provided for goal-related purchases.
- Professional Development Chats: Budget provided to support cross-functional professional development conversations.
- Travel Reimbursement: Stipend for visiting Canary offices in New York, San Francisco, or Dallas.
- Personal Travel Reimbursement: Credit towards hotel stays at properties where Canary is implemented.
About the Company
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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