About the Position

Customer Success Manager

Thailand

Customer Success / Full-time / Remote

About Us

Canary Technologies is revolutionizing the hospitality industry with its modern software powered by an AI platform tailored for hotels.

Canary is trusted by over 20,000 hoteliers in 100+ countries to provide the technology needed to work smarter and delight guests. Leading hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.

Canary has been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. The company is backed by top Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.

Join us in shaping the future of hospitality!

Responsibilities

Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients.
Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start.
Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value.
Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap.
Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business.
Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals.

Requirements

Bachelor’s degree
3–5 years of Customer Success experience in a SaaS environment
Proven track record of onboarding clients through complex technical challenges
Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
Analytical mindset to assess client needs and develop scalable processes
Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
Confidence, charisma, and the ability to seize opportunities to drive growth and success
Proficiency with technology and adaptability to dynamic environments
Familiarity with hospitality technology is a plus
Language requirements: English and Thai

We Offer

Canary Days: Each month, we provide company-wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide a budget to help drive cross-functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco, or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

About the Company

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Customer Success Manager

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Job Description, Responsibilities & Requirements