Customer Success Manager - BEAMON AI (DACH)

About the Position

Where law meets AI: make complex legal AI simple and valuable for self-serve customers. Shape adoption strategy & ROI, then roll up your sleeves to help lawyers work faster. Near-native German a must.

Responsibilities

• Work proactively with our customers to ensure they are successfully leveraging our products and creating business value with BEAMON AI.
• Use analytics and feedback to maintain stakeholder engagement and customer satisfaction, nurturing accounts for renewals and expansion.
• Ensure customer retention and satisfaction through increased product adoption and usage.
• Monitor product usage patterns to proactively identify users who are stuck or at risk of churning.
• Be hands-on in solving technical issues for your customers.
• Build relationships with assigned customers and strategically identify opportunities for growth and expansion.
• Be the customer advocate while capturing customer feedback and collaborating with the Product team to improve our product.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Travel to meet our customers or to join or speak at international events and conferences.

Requirements

Must Have

• Native German speaker
• Highly fluent English speaker
• B.Sc./M.Sc./MBA degree in business, law, computer science, or a related field.
• Experience/touchpoints in the legal or legal tech industry.
• Ability to stay calm, patient, and empathetic when assisting customers.
• Strong communication skills to explain technical issues and resolutions to both engineering and non-technical stakeholders.
• Effective at working cross-functionally in a high-trust environment.
• Comfortable working in a fast-paced, dynamic startup environment.
• Leverage AI in your daily work.

Nice to Have

• Experienced in customer support, success, or enablement in legal tech.
• Experience with rolling out AI software and stewarding AI adoption.
• Proficiency with adoption and product analytics tools such as Userpilot or Pendo.
• Background in conducting webinars or training sessions.
• Start-up and remote work experience.

We Offer

• Competitive compensation package: We offer competitive salary packages that reflect your skills, experience, and the impact you’ll have on our team.
• Competitive Benefits: Along with 30 vacation days, we also offer Wellhub, JobRad, a generous Work From Home Allowance, paid parental leave, and more!
• Cutting-Edge Technology: You’ll be at the forefront of tech, working with advanced AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, gaining hands-on experience with the latest innovations.
• High-impact role: Your contributions will directly shape BEAMON’s growth and success.
• Collaborative and innovative team: Join a company with a strong culture of ownership, ambition, and teamwork.
• Team Onsites: We regularly organize team off-sites at exciting destinations across Europe, where we come together to collaborate, bond, and have fun. So far we went to Portugal, Italy, and Greece – stay tuned for this year’s destination!
• Learning & Growth: You will have the opportunity to learn and grow every day, especially in AI-driven technologies, as we push the boundaries of what’s possible in automation.

About the Company

Our mission is to enable legal professionals to do their jobs better. We do this by combining the power of AI with the precision and control of workflows with BEAMON AI and BRYTER Workflows.

BEAMON AI supports legal professionals in their work: from drafting, summarizing, and research, to contract review. BRYTER Workflows uses rule-based and AI workflows to orchestrate legal processes and document automation.

In short, we’ve built a platform that enables lawyers to get more done every day, without working longer hours.

Global brands like McDonald’s and ING Bank, and law firms like Ashurst and Linklaters, use BRYTER every day to improve efficiencies and scale their services.

BRYTER is a remote-first company with offices in New York, London, and Frankfurt.

Why Work at BRYTER?

• We believe in flexibility. That means most positions are remote-first.
• We will set you up for success. This includes a work-from-home stipend to make sure you have everything you need to do your best work!
• Great PTO. So you can recup & come back refreshed.
• Epic Onsites. Last year we went to Tuscany!

We are a remote-first Software-as-a-Service company, with people across the UK, Europe, and the USA. We believe that teams are more important than businesses and we are convinced that the right team can have the greatest impact. Our management team has successfully built, scaled, and sold companies before and wants to create an environment where everyone can grow to their full potential and flourish.

We want our team members to take responsibility, to understand the mission, and, ultimately, to be happy. That is why our organization is optimized to foster employee happiness, allowing everyone to have as much ownership, autonomy, and mastery as possible. If you want to hear it straight from the horse’s mouth on what this means, how working at BRYTER is like, our CPO and Co-Founder Michael Hübl has recorded a webinar, where he shares a bit about our remote-first working culture.

Being remote-first means we work extra hard to foster relationships, including weekly check-ins, at a team and company level, and an in-person get-together twice per year where we spend the time strategizing, planning, as well as just talking, having fun, and getting to know each other better. Our last Onsite was in Tuscany, and prior to that it was on a beach in Portugal!

Curious? Please Apply

Multiple studies have found that women/non-binary people on average seek to match a high percentage of a role's requirements before applying. We encourage everyone to apply, even if they feel they might not fulfill all listed requirements fully. We'd like you to give us a chance to evaluate your skills and experience. We're curious to hear from you and learn what you believe you'd bring to the role and the team. For people living with disabilities, chronic illnesses, or neurodiversity, adjustments, and support can make a decisive difference in the interviewing process. Please let us know if you need any accommodations (specific tools, more time, additional breaks, etc.) and feel comfortable disclosing this, and we'll do our best to meet them.