Customer Success Manager - Benelux
Primary stack
Nice to have's
Job description
About the Position
Customer Success Manager - Benelux
Location: Amsterdam, Netherlands
Department: Go To Market
Job Type: Full-Time
About Mollie
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We're one of Europe's fastest-growing fintechs, with 950+ Mollies across 14+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.
If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your Impact
As a Customer Success Manager, you will be the trusted advisor and key link between our largest Dutch customers and Mollie's success. Your direct impact will be measured in customer retention, adoption of our platform, and significant account growth.
You’ll drive success by building strong, long-term relationships, anticipating needs, and delivering tailored solutions that help businesses thrive. You'll use a data-driven approach to monitor account performance, turning customer challenges into clear opportunities for both Mollie and the client.
This is more than relationship management; it's about strategic insight and operational execution. You will directly contribute to Mollie's growth mission through successful upsells and retention, working closely with strategic stakeholders and providing feedback that genuinely shapes our product roadmap. If you are driven by outcomes and ready to own a high-profile customer portfolio, this is your opportunity to step up.
Responsibilities
- Drive Account Growth & Retention: Manage customer renewals, reduce churn, and proactively identify opportunities for upselling relevant payment methods and product expansion.
- Be the Trusted Stakeholder: Build and maintain trust with key customer stakeholders through regular check-ins and strategic business reviews, acting as the main point of contact.
- Advocate for Customer Needs: Collect valuable customer insights and advocate internally to support product enhancements and ensure our offerings align with client needs.
- Monitor & Report Performance: Track account KPIs, health scores, and CSAT/NPS metrics, providing leadership with clear, actionable data-driven insights.
- Ensure Customer Success: Use a solutions-oriented mindset to provide proactive support and ensure our customers are getting maximum value from the Mollie platform.
Requirements
- Experience: 4+ years of experience in Account Management, Customer Success Management, or a similar customer-facing role within a SaaS organization.
- Growth Mindset: Strong background in negotiation, up-selling, and cross-selling to successfully expand customer value and product adoption.
- Relationship Management: Expertise in building and managing high-value relationships via phone, email, and in-person meetings.
- Data Proficiency: A proven data-driven mindset with working knowledge of CRM systems and proficiency in Excel for account analysis and reporting.
- Record Management: Prior experience accurately maintaining all customer account activities (calls, emails, follow-ups) within a CRM tool.
- Language Skills: Native fluency in Dutch and professional fluency in English, both written and spoken.
Nice to Have
- Negotiation
- Up-selling
- Cross-selling
- Relationship Management
- Data-driven mindset
We Offer
- 20 days working from abroad: Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)
- Wellbeing Budget: Enjoy €60 per month net towards taking care of yourself.
- Lifestyle and Health Support: Reach out for coaching and support whenever you need it via OpenUp.
- 26 holiday days: Time to relax. Plus an extra 2 days off in between 27 and 31 December!
- Commute options: Receive an NS Business Card and participate in our bike lease plan
- Birthday off: It’s your special day! Why spend it at the office?
- WFH Equipment Budget: One off budget of €400 for our new hires.
- Hybrid working: With WFH & Internet allowance at €60 a month.
- Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!
- Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance.
- Annual Mollieverse event: All Mollies get together, connect and have fun.
How We Hire
Step 1: Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Step 2: Screening call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Step 3: Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
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FinTech; Fintech