Customer Success Manager

About the Position

Customer Success Manager

Berlin

About Andercore

Andercore is the AI-native supplier of industrial materials and goods for energy and infrastructure. We execute trade and distribution end-to-end, on our own account, at the speed of compute - and we are becoming the supplier of record for the entire industry.

Industrial procurement is a €900B market in Europe alone and the largest manual market on earth. 95% of customers have no direct access to global supply chains. Materials pass through four or five intermediaries before they reach a site, and 40% of the margin evaporates on the way. For decades, the operating system of this industry was people: people to source, negotiate, finance, ship, and sell.

We built the alternative from scratch. We are the supplier. We buy from global sources and sell to European customers on our own account. Our AI runs the full trade: sourcing, quality, pricing, sales, logistics, credit, and financing. One request. A firm quote in minutes. Delivered on time. For the customer, it feels like buying from their preferred local supplier. No warehouses. No fleet. No inventory risk. Every trade is pre-sold before it is bought.

We are also the credit counterparty. Customers are scored and insured in minutes and get up to 60 days of payment terms priced into the quote itself. The working capital behind every trade is bank-funded, not equity-funded.

Where we are today:

• Strong triple-digit-million euro turnover run rate, the majority of it from repeat customers
• Seven European markets live, sourced from suppliers across Asia and beyond
• 80+ people across Berlin (HQ), London, and Shanghai
• $90M raised in equity and debt, including our $40M Series B, from Atomico, Project A, Target Global, and Inven Capital - with working capital facilities from UniCredit and KfW

The margin is in the bits. The moat is in the atoms. We are building the supplier of record for industrial materials - and redefining how global trade works in one of the largest and most essential industries on earth.

Responsibilities

• Responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
• Develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
• Always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
• Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
• Network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

Requirements

• Completed studies in Business Administration or a comparable qualification and relevant professional experience
• Familiarity with B2B customer development - ideally in the customer success field - and tracking all customer needs
• Experience working in a fast-paced, international environment and managing multiple projects and processes simultaneously
• Experience with CRM/CSM tools (e.g., Salesforce)
• Fluent in German and English, French skills are a plus

Nice to Have

• Experience with accounting tools (e.g., DATEV)
• Experience with logistics tools (e.g., TMS/TNT)
• Experience in project management

We Offer

• Entrepreneurial freedom and a pre-validated business model
• An experienced founding team (three companies, 2 exits)
• A future-proof job with an attractive salary and performance-related bonus payments
• Collaboration with top-tier investors, various unicorn founders, and leading market experts
• Beautiful office spaces, HQ in the center of Berlin, multiple global locations

About the Company

We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.