Customer Success Manager - Chinese speaker
Primary stack
Job description
About the Position
Customer Success Manager - Chinese speaker
- Location: Barcelona, Catalunya [Cataluña], Spain
- Type: FULL_TIME
- Salary: €31,000 - €42,000 per year
About the Company
Founded in 2019, Qualifyzeze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.
With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
Responsibilities
- Build and maintain strong relationships with pharmaceutical clients post-sale.
- Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.
- Conduct regular check-ins and act as the first point of contact for operational and support matters.
- Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
- Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.
- Collaborate with Account Managers on strategic growth opportunities.
- Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.
- Share customer feedback and data insights to improve our product and services.
Requirements
- Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).
- Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus.
- Strong organizational skills and attention to detail.
- A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.
- Comfortable in a dynamic, fast-paced, and changing environment - previous experience in a startup or scale-up is a strong plus.
- Interest in the pharma or life sciences industry.
- Experience working with CRM tools (HubSpot preferred).
We Offer
- Competitive, annually reviewed compensation package
- Country vacation package that increases with your tenure
- Country specific benefits offering incl. private health care, fitness and meal allowances
- Annual personal development budget to increase your impact
- Hybrid working mode, plus up to 3 months of the year work from anywhere.
- All the best kit and tools to work effectively
- Annual in-person all company event and celebration in Europe
- Working with an exceptional team, doing some of the best work of your career
About the Company
At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.
We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age. Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.
© Qualifyze. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.