Customer Success Manager (CSM) SAP S/4HANA

About the Position

Customer Success Manager (CSM) SAP S/4HANA

• Employment Type: Temps complet
• Service Region: Germany, France, Switzerland

About the Company

Nagarro, a digital service company, is established in 39 countries and has nearly 18,000 employees. Nagarro is shaping the enterprise of tomorrow by creating innovative solutions for its clients (SAP ERP and custom digital solutions).

As a growing, dynamic, and agile company, Nagarro France is looking to strengthen its teams and is recruiting a Customer Success Manager (CSM) H/F.

Responsibilities

Context and Positioning

As part of its strategy to reinforce its client-oriented and value-driven approach, Nagarro is creating and structuring a Customer Success Management function at the heart of its SAP S/4HANA integration activities for its embedded base clients.

The Customer Success Manager (CSM) acts as a strategic partner for the client, ensuring business value, delivery quality, and the sustainability of the relationship. They operate at the interface of the Delivery, Consulting, SAP, Digital, Support, and Sales teams, with significant exposure to client management levels (CIOs, Business Directors, CFOs, C-level).

This role combines strategic vision, operational excellence, client proximity, and active contribution to the structuring and strengthening of the Customer Success practice.

Key responsibilities include:

• Strategic partnership & client relationship (understanding the stakes, developing, challenging needs)
• Driving value and delivery excellence (ensuring services, monitoring the adoption of SAP S/4HANA, supervising performance)
• Onboarding, adoption, and facilitation (managing the onboarding of new clients, facilitating various committees, securing and preventing risks)
• Cross-functional internal orchestration (acting as a conductor, streamlining interactions...)
• Account development (value-based approach, non-opportunistic)
• Structuring and developing the Customer Success practice
• Taking charge of embedded base accounts in a CSM role

Requirements

• Excellent knowledge of ERP environments, ideally SAP S/4HANA (finance, logistics, sales...), and knowledge of IT ecosystems (cloud, integration...).
• Recognized for your interpersonal skills (excellent communication, leadership), trusted advisor posture, and ability to simplify complex topics.
• Ideally, you have more than 3 years of experience as a CSM, or as a SAP consultant, project manager, account manager, or equivalent role in IT.
• Professional English is required, French is essential.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

Nagarro, a digital service company, is established in 39 countries and has nearly 18,000 employees. Nagarro is shaping the enterprise of tomorrow by creating innovative solutions for its clients (SAP ERP and custom digital solutions).