Customer Success Manager (CSM) SAP S/4HANA

About the Position

Customer Success Manager (CSM) SAP S/4HANA

• Type: Full-time
• Location: Germany, France, Switzerland

About the Company

Nagarro, a digital service company, is present in 39 countries and has nearly 18,000 employees. Nagarro shapes the company of tomorrow by creating innovative solutions for its clients (SAP ERP and custom digital solutions).

A growing, dynamic, and agile company, Nagarro France is looking to strengthen its teams and is recruiting a Customer Success Manager (CSM) M/F.

Description of the Role

Context and Positioning

As part of its client-oriented and value-driven strategy, Nagarro is creating and structuring a Customer Success Management function at the heart of its SAP S/4HANA integration activities for its embedded base clients.

The Customer Success Manager (CSM) acts as a strategic partner for the client, ensuring business value, delivery quality, and the sustainability of the relationship. They operate at the interface of the Delivery, Consulting, SAP, Digital, Support, and Sales teams, with significant exposure to client management (CIOs, Business Line Managers, CFOs, C-level).

This role combines strategic vision, operational excellence, client proximity, and active contribution to the structuring and strengthening of the Customer Success practice.

Key Responsibilities

• Strategic Partnership & Client Relationship: Understand the stakes, develop and challenge needs.
• Value and Delivery Excellence: Ensure services, monitor the adoption of SAP S/4HANA, supervise performance.
• Onboarding, Adoption, and Animation: Manage the onboarding of new clients, animate various committees, secure and prevent risks.
• Internal Cross-Functional Orchestration: Act as a conductor, streamline interactions.
• Account Development: Value-based approach, non-opportunistic.
• Structuring and Development of the Customer Success Practice.
• Managing Embedded Base Accounts in a CSM role.

Qualifications

• Excellent knowledge of ERP environments, ideally SAP S/4HANA (finance, logistics, sales...).
• Knowledge of IT ecosystems (cloud, integration...).
• Recognized for your interpersonal skills (excellent communication, leadership), trusted advisor posture, and ability to simplify complex topics.

Ideally, you have more than 3 years of experience as a CSM, or as a SAP consultant, project manager, account manager, or equivalent role in IT.

Professional English is required, French is essential.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

Nagarro, a digital service company, is present in 39 countries and has nearly 18,000 employees. Nagarro shapes the company of tomorrow by creating innovative solutions for its clients (SAP ERP and custom digital solutions).