Customer Success Manager - DACH

About the Position

Customer Success Manager - DACH

• Location: Cologne, Nordrhein-Westfalen, Germany / Amsterdam, Noord-Holland, Netherlands
• Type: Hybrid
• Salary: €53,000 - €60,000 per year

Responsibilities

As a Mid-Market Customer Success Manager for the DACH market, you will:

• Manage, grow, and retain a portfolio of dynamic clients to drive product adoption, satisfaction, and Net Revenue Retention (NRR).
• Develop and implement scalable success strategies to foster a strong client community.
• Proactively uncover upsell opportunities alongside Account Managers to drive revenue.
• Optimize self-service resources, user groups, and events for best-practice sharing.
• Collaborate closely with operations to refine CS processes and tools for maximum efficiency.
• Analyze customer data to provide actionable insights and share critical feedback with product teams.
• Host educational workshops to continuously improve the overall customer experience.

Requirements

• Strong written and verbal communication skills in German (minimum C1 level or higher) and English (minimum B2 level or higher).
• Proven experience in Customer Success, Account Management, or Digital Marketing within a SaaS environment.
• Ability to translate complex customer needs into automated, scalable playbooks and campaigns.
• Exceptional 1:1 presentation and relationship-building skills, with the ability to build trust quickly with mid-market stakeholders.
• Proficiency in using data and CS tools to measure campaign effectiveness and portfolio health.
• A proactive, "experiment-and-learn" approach to building a new role in a fast-growing team.

We Offer

• Hybrid working from our canal-side Amsterdam office / Cologne area as we continue building our local team presence.
• Diverse and international team environment.
• €1,500 annual learning budget.
• Pension scheme & wellness/fitness benefits.
• Country-specific holiday policies apply.
• Work from anywhere for up to 4 weeks per year.
• Apple MacBook and all the tools you need to succeed.
• Home office budget and allowance.

About the Company

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know - we’re happy to help.