Customer Success Manager (Eastern Europe, Central Asia)

About the Position

Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

We are seeking a passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across the Eastern Europe market, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.

The role is based in Ukraine.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels, including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customers' portfolio through zero churn and active cross- and up-sales.

Requirements

• 2+ years of experience working with customers in Eastern Europe region;
• Upper-Intermediate level of English;
• Fluent Ukrainian is a must;
• Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
• Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
• Strong Customer-Centric Communication and Presentations Skills;
• Commercial acumen, including negotiation and renewal management;
• Excellent time management and efficiency skills.

We Offer

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Our Core Values

One Team

Regardless of our location, we always work as one towards the same goal.

Genuine Care

We genuinely care about our customers, partners, and co-workers. This is a defining part of our DNA.

Passion

We find meaning and purpose in what we do. We don’t make excuses and never stop until it’s done.

Strive for Excellence

We push ourselves to deliver according to the highest standards.

Grow Every Day

We work hard to become a better version of ourselves and embrace an everyday improvement approach.

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