Job Description, Responsibilities & Requirements
About the Position
We are looking for a Customer Success Manager (English) to join Admitad, an international company. In this role, you'll be the main point of contact for a portfolio of advertiser accounts, responsible for the full lifecycle: onboarding, retention, and expansion.
Responsibilities
- Onboarding: Get new advertisers set up, ensure tracking is installed correctly, and achieve their first conversions.
- Retention: Keep accounts healthy, spot risks early, and implement strategies to prevent churn.
- Expansion: Identify upsell and upgrade opportunities and drive them to close.
- Live client calls: Lead onboarding, review, and renewal calls; handle questions, objections, and negotiations in real time.
- Client support: Provide support across various channels, including our ticketing system.
Requirements
- 2+ years in Customer Success or Account Management at a B2B SaaS company.
- English at B2+ level – confidently lead live calls, handle objections and negotiations, and write clearly.
- Comfortable with core SaaS metrics – MRR, churn, expansion/upsell, retention.
- Commercially minded – driven by business outcomes and actively seeking expansion opportunities.
- Comfortable supporting clients across channels – calls, Intercom, email, Slack, Teams, Google Meet, and similar.
- Experience working in a CRM.
- Experience writing internal and help-center documentation, implementing and improving processes to increase team efficiency will be an advantage.
- A track record of measurable expansion/upsell results in a previous role will be an advantage.
- Familiarity with tools like Intercom and MetaBase will be an advantage.
Nice to Have
- Proactive self-starter who moves initiatives forward without step-by-step direction.
- Reliable, with strong follow-through – you close loops and own outcomes.
- Energetic and present on calls – engaged and lively, never flat.
- A clear, customer-first communicator who balances empathy for the client with a focus on achieving clear results.
We Offer
- Work in an international company.
- Hybrid (office/home office) or remote working format.
- Corporate education – courses and trainings.
- Voluntary health insurance after the probation period.
- We promote a healthy lifestyle and encourage employees with a special fitness reimbursement policy.
- Effective onboarding program for a better start.
- Corporate events and team buildings.
About the Company
Admitad is a leading international company in the digital marketing industry, offering innovative solutions to advertisers and publishers. We value our employees and provide a supportive and dynamic work environment.
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