About the Position

Customer Success Manager Enterprise (m/w/d)

Leipzig, Würzburg

Vollzeit

Festanstellung

About the Role

As a Customer Success Manager Enterprise (m/w/d), you will manage and develop our customer portfolio with a focus on the enterprise sector. You will be the central contact for our enterprise customers, ensuring long-term customer satisfaction and significantly contributing to customer retention and growth.

Responsibilities

End-to-end responsibility for enterprise customer relationships – strategic development and reliable support
Building long-term, trusting partnerships with decision-makers on the customer side
Identifying up- and cross-sell potentials in close coordination with our enterprise team in sales and product management
Managing onboarding, adoption, and renewal processes
Analyzing and mapping complex corporate and company structures (parent company, subsidiaries, locations) for successful long-term customer support
Regular business reviews and data-based success measurement (KPIs, usage data, NPS)
Acting as an interface between the customer and internal teams (sales, product, support, finance) and our founders
Early detection of risks (churn signals) and proactive countermeasures

Requirements

Several years of professional experience as an Account Manager or Customer Success Manager in the enterprise environment, preferably in a start-up/scale-up, ideally in the B2B-SaaS sector
Experience in dealing with complex customer structures (corporations, matrix organizations) is advantageous
Ideally, knowledge in the field of digital accessibility / WCAG / EAA, or willingness to quickly get up to speed
Excellent communication skills in speech and writing, confident demeanor towards stakeholders and decision-makers at all levels
Strong customer and service orientation as well as negotiation skills
Proficient use of CRM systems (ideally HubSpot)
Analytical mindset, reliability, and a highly structured, independent way of working
Very good English skills in speech and writing are mandatory for this position. Very good German skills are also required. Additional languages are advantageous.
Team spirit and enjoyment of working with interdisciplinary teams and across different levels - from the team to management to our founders

Why Join Us?

Proven and highly demanded product - The perfect environment for sales success.
Perspective on entrepreneurial success - Be part of our expansion and grow with us.
Mission with purpose - Your contribution improves the digital participation of millions of people daily.
30 days of vacation, flexible working hours, and a supportive, ambitious team.
An additional holiday on December 24th and New Year's Eve, we cover the rest of the time.
Room for creativity - Your ideas and sales know-how are in demand here.
Benefits - Our benefits contribute to your well-being, which is an important concern for us. Our corporate culture, which puts you as a person at the forefront, forms the framework for this. With us, performance, health, and fun at work should be in harmony.

Required Documents

Current CV
Degree certificates (e.g., university, vocational training)
Employment references (optional)
Letter of motivation (optional)
Work sample (optional)

About the Company

We are a rising scale-up with a social mission and economic substance. Our software solution makes the internet accessible for everyone - legally, technically, and humanly. We are already the market leader in Germany - and this is just the beginning. We are in the midst of international expansion and are looking for people who are eager to make history with us.

Have we sparked your drive?

Then we look forward to your application - and to conquering new customers and markets together with you. Now is YOUR PERFECT MOMENT.

We live inclusion

Diversity and accessibility are part of our DNA. We are particularly pleased about applications from people with disabilities and create a working environment where everyone can develop their potential.

Customer Success Manager Enterprise (m/w/d)

Job description