About the Position

Customer Success Manager, Indirect

Location: Brisbane, United States

Work Type: Hybrid (4 days onsite, 1 day remote)

Salary: $50,000 - $70,000 per year

About the Job

As a Customer Success Manager, Indirect, you will manage a portfolio of direct Odoo customers and serve as a trusted advisor throughout their customer journey.

Your mission is to help customers maximize the value of Odoo by driving adoption, building long-term relationships, and helping them achieve their business goals. You will work closely with customer stakeholders and internal teams to deliver an exceptional customer experience, drive retention and renewals, and identify growth opportunities.

This role is ideal for someone who enjoys relationship management, problem-solving, and helping businesses improve their operations through technology.

Responsibilities

Own and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journey.
Build strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needs.
Drive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practices.
Conduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term success.
Proactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goals.
Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs.
Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomes.
Advocate for customers by sharing feedback and insights with internal stakeholders to help improve the overall customer experience.

Requirements

Must Have:
- Bachelor’s degree or equivalent practical experience.
- 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
- Excellent communication and relationship-building skills.
- Strong business acumen and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-first mindset with a proactive, consultative approach.
- Interest in technology and business process optimization.
Nice to Have:
- Experience with ERP, CRM, or SaaS platforms.
- Familiarity with implementation, onboarding, or customer lifecycle management.
- Experience working with SMB or mid-market customers.
- Additional language skills, particularly French, Spanish, or Dutch.

We Offer

Comprehensive healthcare, dental, vision, life insurance, and flexible spending accounts.
401K Matching and commuter benefits.
Paid time off, paid sick days, and paid holidays.
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals.
A nice working atmosphere with a passionate, growing team.
Snacks, fruit, and coffee/drinks on tap.
Chef-prepared lunches.
Company-sponsored events for groups of 6+ employees.

About the Company

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications-covering everything from accounting and inventory to CRM and project management-works together seamlessly to support efficiency and growth.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Apply now to join our team and help us build a company we love!

Customer Success Manager, Indirect

Job description