Customer Success Manager (Italy)

About the Position

Customer Success Manager (Italy)

Geotab is a global leader in IoT and connected transportation, certified as a "Great Place to Work™." We are seeking a Customer Success Manager (SMB) to join our team in Ferrara, Italy. This role involves managing a portfolio of SMB accounts, driving measurable outcomes, and maximizing net retention and growth.

Responsibilities

As a Customer Success Manager (SMB), you will:

• Manage a book of business across your assigned portfolio of SMB accounts.
• Validate customer goals and build actionable success plans.
• Lead onboarding and enablement of new customers.
• Conduct proactive health checks and success reviews.
• Monitor customer health signals and own the renewals pipeline.
• Identify upsell and cross-sell opportunities in partnership with Sales.
• Respond to and resolve customer inquiries and escalations.
• Forecast, track, and report on key customer metrics.
• Act as the voice of the customer internally.
• Collaborate effectively with global and cross-functional teams.
• Maintain accurate, up-to-date account records and activities in CRM and CS platforms.

Requirements

• Relevant experience in Customer Success and/or Account Management.
• Fluent written and verbal communication in English and Italian.
• Excellent communication, listening, negotiation, and presentation skills.
• Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales.
• Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns.
• Excellent time management, organizational, and prioritization skills.
• Structured, proactive can-do mindset for managing open matters and tasks.
• Strong collaboration skills and the ability to work effectively with cross-functional and international teams.
• Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance.

Nice to Have

• General understanding of IoT/telematics products and solutions; experience in B2B SaaS.
• Additional European language skills.
• Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight).

We Offer

• Flexible hybrid working model.
• Opportunities to innovate and grow.
• Great benefits and a fun, inclusive work culture.
• Work-life balance with online social events and chat rooms.

About the Company

Geotab is a global leader in IoT and connected transportation, dedicated to helping businesses grow and succeed while increasing the safety and sustainability of our communities. Our open platform and Geotab Marketplace® offer hundreds of third-party solution options, allowing businesses to automate operations by integrating vehicle data with their other data assets. We process billions of data points a day, leveraging data analytics and machine learning to improve productivity, optimize fleets, enhance driver safety, and achieve strong compliance to regulatory changes.

Join our team of diverse and talented individuals who are passionate about making an impact. If you are ready to take on new challenges and contribute to our growth, we would love to hear from you!

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

This posting is for an existing vacancy.

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