Customer Success Manager

About the Position

We are looking for a Senior Customer Success Manager to join a function that is actively evolving and shaping its standards, methodologies, and best practices. This is not "just another position" - it is an opportunity to help build a mature Customer Success practice, including communication standards, Customer Health methodologies, expectation management frameworks, and partnership approaches for brands operating across 50+ markets.

About the Company & Product

We are a rapidly growing product company entering the global gaming entertainment market. Our mission is to bring innovative business solutions to the iGaming industry by building cutting-edge technology products. Our core product is a SaaS gaming platform with 200+ microservices that powers a seamless gaming experience for millions of users worldwide. The platform provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.

Responsibilities

• Build long-term partnerships with brands, ensuring clients feel guided toward business outcomes.
• Understand the full business context of each client and incorporate this knowledge into decision-making.
• Act as the single point of entry for all client requests.
• Own requests end-to-end, coordinating execution through completion.
• Communicate proactively and transparently regarding roadmaps, plans, ETAs, risks, blockers, and delivery changes.
• Translate technical releases into business value, helping clients understand how platform changes impact their operations.
• Use Feature Adoption Management to identify adoption gaps and proactively address them.
• Own Customer Health management by identifying risks early and acting before they become conflicts.
• Serve as a mediator between clients and the platform.
• Lead onboarding of new B2B clients and maintain documentation.
• Close the feedback loop by transforming customer insights into actionable product recommendations.
• Produce both internal and client-facing reporting tailored to different audiences.
• Contribute to building the Customer Success function by defining standards, methodologies, playbooks, and sharing best practices.

Requirements

• 4+ years of experience in Customer Success, Account Management, Product Operations, or similar B2B client-facing roles.
• Experience with iGaming products, platforms, or B2B/B2C operations, along with a strong understanding of brand economics and licensing considerations.
• Experience supporting complex technical products or SaaS platforms with integrations.
• Ability to manage multiple brands, priorities, and cross-functional teams simultaneously.
• Strong ownership mindset.
• Analytical and systems-oriented thinking.
• Ability to quickly immerse yourself in client business context, platform capabilities, and operational processes.
• Strong stakeholder management and meeting facilitation skills.
• Understanding of SDLC and the product development lifecycle.
• Intermediate or higher level of English, both written and spoken.

We Offer

• Flexible schedule: work from home, the office, or hybrid.
• Extra day off for your birthday.
• Competitive compensation that matches your skills.
• Medical insurance (in Ukraine) and health support.
• 20 paid vacation days + 15 unpaid vacation days.
• 22 sick leave days, including mental health days.
• Gifts and support for life’s key moments (wedding, childbirth, kindergarten).
• Company-provided equipment based on your preferences.

What’s Next?

• HR interview
• Final interview
• Background Check
• If it’s a match – Offer

Feel like this is the right fit? Send your resume-we’re waiting for you!