Tech Stack
FintechSaaS
Job Description, Responsibilities & Requirements
Description language:
About the Position
Spendbase is a fast-growing fintech SaaS company helping businesses take control over their spending. We're scaling fast across global markets and looking for a Senior Customer Success Manager who can own enterprise relationships, drive upsell revenue, and build long-term partnerships with clients.
This is a high-ownership role with a direct impact on revenue - not just support. If you thrive in a commercial, client-facing environment and know how to grow accounts, we'd love to talk.
Responsibilities
- Maintain your customer portfolio and make your accounts grow by upselling and cross-selling
- Onboard new clients and guide them through the full customer journey
- Run regular calls, account reviews, and QBRs with key stakeholders
- Prepare and coordinate commercial and legal documentation (contracts, offers, amendments) in collaboration with the legal team
- Monitor account health, usage, and satisfaction - proactively address risks before they become problems
- Work closely with product, sales, and operations to resolve client needs and relay feedback
- Contribute to building scalable CS processes as the team and product grow
Requirements
- 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role
- Experience in SaaS, fintech, or a services-based company
- Proven track record of growing accounts through upsell and cross-sell
- Experience managing mid-size to enterprise clients
- Able to navigate commercial discussions: pricing, contracts, discounts, and offer preparation
- Strong written and verbal communication in English (B2 minimum)
Nice to Have
- Experience in a SaaS + services hybrid model
- Background in sales or revenue-driven CS with clear KPI accountability
- Familiarity with legal documentation and contract workflows
- Ukrainian language - a real advantage
- Startup experience - you're comfortable with change and building things from scratch
We Offer
- Competitive base salary + bonus system tied to revenue KPIs
- Paid vacation & sick leave
- Online medical consultations
- High ownership, no micromanagement
- Growth opportunity in a fast-scaling global fintech company
Location
- Kyiv, Ukraine