Tech Stack
Job Description, Responsibilities & Requirements
About the Position
ABM Cloud, a leader in AI-driven retail and supply chain optimization, is looking for a talented and experienced Customer Success Manager to join our dynamic team. You’ll play a key role in supporting our cutting-edge solutions:
- Shelf Efficiency – streamlining end-to-end merchandising processes
- Inventory Optimization – automating replenishment with precision
- Assortment Performance – our latest innovation, empowering data-driven assortment decisions
As a Customer Success Manager, you’ll be the trusted partner and main point of contact for our clients. Your mission? Ensure they get maximum value from our products, drive adoption, and maintain high levels of satisfaction and retention. If you’re fluent in English, passionate about customer success, and eager to work with global clients - we’d love to hear from you!
Responsibilities
- Client Relationship Management. Own the customer journey - from onboarding to ongoing support - ensuring a seamless and positive experience.
- Proactive Success Planning. Anticipate client needs and deliver proactive guidance to maximize product adoption and ROI.
- Retention & Loyalty. Develop strategies to strengthen client relationships, minimize churn, and enhance long-term success.
- Insights & Analytics. Monitor usage data and performance metrics to identify opportunities for growth and optimization. Deliver actionable insights through regular reporting.
- Health Checks & Feedback Loops. Conduct regular check-ins, including NPS assessments, to monitor client health and continuously improve the customer experience.
- Cross-Functional Collaboration. Partner with product, technical, and support teams to align on customer goals and deliver unified value.
Requirements
- Bachelor’s degree in Business, Technology, or a related field
- Proven experience in retail or supply chain, category management experience is a big plus!
- Strong background in client-facing roles – customer support, account management, or project management
- Excellent communication and relationship-building skills
- Ability to explain technical concepts in a clear, approachable way
- Confidence working with data, extracting insights, building reports, and driving strategic decisions
- English – fluent
- Ukrainian – native/fluent
We Offer
- Exciting, high-impact projects in a fast-growing tech company
- A collaborative, goal-oriented team with a can-do attitude
- Open, supportive leadership and a strong learning culture
- Healthy work-life balance
- International exposure – work with clients across different regions and cultures
About the Company
ABM Cloud is dedicated to revolutionizing the retail and supply chain industries with our AI-driven solutions. We are a fast-growing tech company with a collaborative and innovative culture. Join us to make a significant impact and grow your career in an exciting environment.
Thank you for your interest in the position! We will review your resume and get back to you shortly.