Customer Success Manager

About the Position

ABM Cloud, a leader in AI-driven retail and supply chain optimization, is looking for a talented and experienced Customer Success Manager to join our dynamic team. You’ll play a key role in supporting our cutting-edge solutions:

• Shelf Efficiency – streamlining end-to-end merchandising processes
• Inventory Optimization – automating replenishment with precision
• Assortment Performance – our latest innovation, empowering data-driven assortment decisions

Responsibilities

• Client Relationship Management. Own the customer journey - from onboarding to ongoing support - ensuring a seamless and positive experience.
• Proactive Success Planning. Anticipate client needs and deliver proactive guidance to maximize product adoption and ROI.
• Retention & Loyalty. Develop strategies to strengthen client relationships, minimize churn, and enhance long-term success.
• Insights & Analytics. Monitor usage data and performance metrics to identify opportunities for growth and optimization. Deliver actionable insights through regular reporting.
• Health Checks & Feedback Loops. Conduct regular check-ins, including NPS assessments, to monitor client health and continuously improve the customer experience.
• Cross-Functional Collaboration. Partner with product, technical, and support teams to align on customer goals and deliver unified value.

Requirements

• Bachelor’s degree in Business, Technology, or a related field
• Proven experience in retail or supply chain, category management experience is a big plus!
• Strong background in client-facing roles – customer support, account management, or project management
• Excellent communication and relationship-building skills
• Ability to explain technical concepts in a clear, approachable way
• Confidence working with data. Extracting insights, building reports, and driving strategic decisions
• English – fluent
• Ukrainian – native/fluent

We Offer

• Exciting, high-impact projects in a fast-growing tech company
• A collaborative, goal-oriented team with a can-do attitude
• Open, supportive leadership and a strong learning culture
• Healthy work-life balance
• International exposure – work with clients across different regions and cultures

About the Company

ABM Cloud is dedicated to revolutionizing the retail and supply chain sectors with our AI-driven solutions. We are a fast-growing tech company committed to delivering high-impact projects and fostering a collaborative and innovative work environment.