About the Position

Customer Success Manager - Land Domain (m/f/d)

On-site - Munich, Germany

About the Company

At TYTAN Technologies, we are more than just a job; it is about embracing autonomy, personal growth, and purpose. Make a lasting impact in the new era of defense! Join us to create a safer world for all.

WE are an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process.

Please note that we currently do not offer visa sponsorship, so we’re only able to consider candidates who already have a valid work permit. All qualified applicants are hereby encouraged to apply.

Responsibilities

As a Customer Success Manager – Land Domain, you will:

Product Lifecycle Management
- Act as the primary point of contact for users and customers of TYTAN products, managing the full product lifecycle in alignment with customers (e.g., product updates, maintenance, replacements)
- Provide first-level technical support for TYTAN products, based on a technical understanding of how to operate them
- Connect users with TYTAN experts, e.g., in cases of repair or maintenance
Training and Customer Learning
- Understand current and future training needs of users
- Plan and coordinate training sessions, involving relevant TYTAN-internal and external stakeholders
Customer Experience and Feedback
- Ensure a consistently excellent experience with TYTAN solutions in the field by systematically gathering customer feedback and deriving and implementing actions
- Gather new and upcoming customer requirements and requests for new functionality; evaluate and prioritize them as input for product management and future updates
- Gain insight into how TYTAN products are used in the field and provide input for concept of operations (CONOPS) development
Cross-Functional Collaboration
- Collaborate closely with sales and product management, aligning on feature requests, product improvement ideas, and upsell and cross-sell opportunities
- Stay in close touch with engineering and operations to deliver best-in-class customer support and ensure smooth delivery of maintenance and product updates

Requirements

Military background: 3+ years of military experience, ideally in the land domain, giving you a deep understanding of military processes, users, and operational realities
Education: A degree in Business Administration, Economics, Finance, Engineering, or equivalent military technical training
Technical aptitude: You’re comfortable operating complex hardware and software systems and can troubleshoot them hands-on
Customer focus: Experience in customer success, technical account management, in-service support, or project or commercial roles
Training delivery: Experience planning or running training for operators or end users
Communication: Excellent communication and stakeholder management skills, from soldiers in the field to procurement offices
Languages: Fluent German and English (C1 or above)
Mobility: Willingness to travel regularly to customer sites and field exercises

Why TYTAN?

Build technology with real operational impact: Develop autonomous defense systems designed to protect lives and strengthen Europe’s security
Shape scalable defense capabilities: Work on solutions built for mass deployment, cost efficiency, resilience, and reliable production at scale
Contribute to networked air defense: Help integrate our systems into multi-layered defense architectures alongside sensors, command systems, and effectors
Develop for real-world operations: Build capabilities together with end users and improve them continuously based on direct operational feedback
Move fast and take ownership: Work in a focused, high-performance team where decisions are made quickly and individual contributions have immediate impact
Define a new generation of defense technology: Join early and help shape the products, engineering standards, culture, and direction of a fast-growing deep-tech company
Work with an international mission-driven team: Collaborate with experienced specialists united by the goal of creating sovereign and effective security capabilities for Europe

We Offer

Virtual stock options: Participate in our success through virtual stock options (VSOPs) at the company's current valuation
Monthly allowances: €106/month in flexible benefits including lunch discounts and EGYM Wellpass or shopping credit
Regular health care events: Health check-ups, skin screenings, mental health workshops, and an annual vitamin infusion on us
Referral bonus: Earn a reward when someone you refer joins the team
Regular team events: On- and off-site activities to connect and celebrate together
Corporate discounts: Exclusive employee discounts across a wide range of partner brands
Flexibility: Flexible working hours and hybrid work model, plus a modern Munich office built for focus and collaboration

Customer Success Manager - Land Domain (m/f/d)

Job description