Customer Success Manager (m/f/d), Strategic Accounts

About the Position

Customer Success Manager (m/f/d), Strategic Accounts - Join Our Innovative Team at think-cell Software

At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

Responsibilities

As a Customer Success Manager for Strategic Accounts at thinkcell, you will play a key role in building relationships with some of our most important customers, driving measurable business impact, and identifying strategic growth opportunities.

• Strategic Account Management: Build and maintain strong relationships with executives and key decision-makers within assigned strategic accounts. Develop comprehensive account strategies and present them through executive-level presentations and business reviews.
• Business Analysis & Value Demonstration: Conducting depth analysis of customer usage patterns and business metrics. Create compelling presentations that demonstrate value realization and business impact, translating technical thinkcell features into clear business benefits.
• Retention & Growth: Proactively monitor customer health through data analysis. Develop and present expansion strategies, including up-sell and cross-sell opportunities, supported by thorough business cases and professional presentations.
• Thought-Leadership & Enablement: Design and deliver executive-level workshops and training sessions. Create professional presentation materials that position our solutions within broader industry trends and best practices.
• Reporting & Documentation: Produce executive-level reports and dashboards that provide clear insights into customer performance and business outcomes.

Requirements

• Experience: 2+ years in management consulting, strategy consulting, or similar analytical roles, or 5+ years in customer success/account management or product management with demonstrated experience in strategic account management.
• Communication Excellence: Outstanding written and verbal communication skills in both English and German. Proven ability to simplify complex concepts, develop compelling business narratives, and present confidently to senior stakeholders.
• Technical Curiosity & Learning Agility: Genuine interest in technology, software, and AI. Demonstrated ability to rapidly understand new technical concepts and apply knowledge to business challenges.
• Relationship Management: Proven ability to build trust with senior executives and cross-functional stakeholders. Strong business acumen to identify opportunities that drive customer value and commercial growth.
• Technical & Analytical Skills:
  • Advanced proficiency in Microsoft PowerPoint with the ability to create executive-ready presentations
  • Advanced proficiency in Microsoft Excel for data analysis and reporting
  • Prior experience with thinkcell is recommended
  • Familiarity with SaaS/Software products or technical solution architectures
  • Results-oriented with a strong sense of ownership and accountability
  • Analytical mindset with the ability to synthesize complex data into actionable insights
  • Comfortable with C-level stakeholder interactions
  • Adaptable and thriving in fast-paced environments with changing requirements
  • Customer-centric with a passion for delivering exceptional experiences

Our Values

As part of our team, you will embody and help shape the following principles that define us:

• Forward Thinking: We embrace change and challenge the status quo.
• Ownership: We take pride in our work and learn from our mistakes.
• Customer First: We prioritize delivering lasting value.
• Unified Team: We foster collaboration, respect, and integrity.
• Strive for Excellence: We set ambitious goals and pursue quality.

We Offer

• Be part of an innovative, inclusive team that values collaboration and growth.
• Work with a diverse team of over 220 people across offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai.
• Empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises.

We believe in a human hiring process, every application is personally reviewed.

About the Company

thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!