Customer Success Manager (m/w/d)
Primary stack
Nice to have's
Job description
About the Position
Customer Success Manager (m/w/d)
Berlin
Vollzeit
Festanstellung
About the Role
shyftplan is the all-in-one shift planning solution for industrial clients. Our software simplifies complex workforce deployment, reduces costs, and actively engages employees. We work with renowned industry players such as B. Braun, Omterra, and Haribo, with the goal of becoming the market leader in Germany.
With the entry of our investor Maguar, specialized in B2B software with 600 million euros in AUM, and the recent acquisition of ScableOne, we are significantly expanding our field: We are building a comprehensive platform for people in the factory: Workforce Management, Shopfloor Execution, Qualification Development, and Strategic Workforce Planning. To continue shaping this growth, we are looking for a Customer Success Manager (m/w/d):
Responsibilities
- Success Management: Lead challenging rollouts for top customers through proactive and collaborative project management to success.
- Solution Scoping & Consulting: Identify and design the optimal use of shyftplan together with our customers and the seamless integration into existing system landscapes.
- Onboarding Workshops: Conduct interactive workshops for key users and project teams to ensure high user acceptance from the start – solo and in teams.
- AI Tooling & Innovation: Develop your own AI-based solutions and internal tooling to make our customer success processes technologically leading and highly efficient.
Your Profile
- You have a completed degree – preferably in Business, Computer Science, or a STEM field.
- You bring relevant experience in Customer Success or Project Management (e.g., SaaS, Consulting, Corporation).
- In contact with customers, you appear confident, empathetic, and solution-oriented.
- You are a team player who loves exchange and builds sustainable customer relationships.
- Digital tools and software implementations excite you.
- You think analytically, act proactively, and consider yourself a "Trusted Advisor" to your customers.
- You are occasionally willing to travel for on-site appointments with our customers.
What We Offer
- A varied role and a motivated, international team
- Full integration from day one and deep insights into the daily life of a tech startup
- A modern, open office in the heart of Kreuzberg
- Numerous benefits such as Germany Ticket, Urban Sports Club, and mobility budget
- Regular team events (go-karting, escape room, summer party...) and company lunches
About Us
© Shyftplan (Workforce.com). This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.