About the Position

We're seeking a Customer Success Manager for our strategic clients in Germany, focusing on XING Job Ads and XING TalentManager.

Responsibilities

As a Customer Success Manager at XING, you will be responsible for the success of our most important business clients in Germany, particularly regarding the products XING Job Ads and XING TalentManager.
You will proactively advise and support new and existing clients to ensure they successfully utilize our solutions strategically.
You will keep a close eye on the customer health of your clients, evaluate relevant KPIs such as reach, clicks, and applications for effective consultation of your clients, and derive concrete optimization measures.
You will have a deep understanding of our recruiting solutions and exude passion for working with XING products by understanding what clients need and identifying cross- and upselling potentials accordingly.
You will systematically gather feedback and actively contribute to the further development of our products.
You are an organizational talent who works independently and reliably, managing stakeholders, especially with our account and product management.

Completed degree or comparable commercial education
Several years of professional experience in customer success, account management, or B2B customer advisory
Experience in the HR or recruiting sector is a plus
Enthusiasm, strong customer orientation, and enjoyment in building long-term client relationships
Very good communication skills and professional demeanor
Analytical understanding and confident handling of data-based decision-making
Structured, independent, and solution-oriented work approach
Very good German and good English skills

[Company description if present]

Hannah Laumen

Manager HR Recruiting

Location: Düsseldorf, Germany

Salary: €45,000 - €65,000 per year

Employment Type: Full-time

Experience Level: Professional/Experienced

Rating: 4.1

Languages: German (native), English (good)