Customer Success Manager (m/w/d)

About the Position

Customer Success Manager (m/w/d)

Permodo GmbH, one of Germany's leading multiscreen advertisers, is seeking a dynamic and passionate Customer Success Manager to join our team in Düsseldorf, Hamburg, or Frankfurt am Main. As a Customer Success Manager, you will drive customer success throughout the entire customer journey, ensuring top-notch user experiences for international top-brands.

Responsibilities

• Actively drive customer success along the entire customer journey
• Identify campaign risks early, act proactively, and find pragmatic solutions
• Take on project responsibility, manage timelines, prioritize urgent issues, and keep them moving
• Serve as the central interface, synchronizing sales, product, and tech teams for clear communication and smooth handoffs
• Translate customer feedback into strategic and design improvements, consistently challenging the status quo
• Monitor all relevant KPIs and quality standards, identify deviations early, and initiate targeted measures for continuous optimization of processes, campaigns, and customer results

Requirements

• Completed studies in Business, Marketing, or a related field with relevant professional experience
• Familiarity with digital trends and a keen interest in new developments
• Analytical mindset, structured approach, and self-organization skills
• Team player with strong communication skills, willing to actively contribute your own ideas
• Proficiency in MS Office and good English skills

Nice to Have

• N/A

We Offer

• 30 Days of Vacation: Time for relaxation throughout the year
• Sabbatical: Opportunity for extended breaks
• Flexible Work Model: Flexible working hours and a combination of office presence and 30% remote work
• Mobility & Subsidies: Job bike, subsidy for the Germany Ticket
• Corporate Benefits: Discounts on travel and event tickets
• Professional Development: Internal talent programs, women's advancement, training opportunities
• Onboarding Events: Comprehensive onboarding and introductory sessions
• Modern Offices: Paperless workplaces with digital processes
• Employee Referral Program: Rewards for successful referrals
• Company Events: Christmas parties, team outings, and B2Run participation
• Communities: Networks such as the Women's Network
• IT Benefit Program: Financing options for personal electronics

About the Company

Die Permodo GmbH ist einer der führenden Multiscreen Vermarkter in Deutschland. Wir sind ein dynamisches und leidenschaftliches Team mit unterschiedlichen Persönlichkeiten, Stärken und Erfahrungen. Als bunter Haufen sorgen wir für jede Menge Spaß im Office und verlieren dabei nie unser Ziel aus den Augen.

Permodo ist Teil der Ströer Gruppe, einem führenden deutschen Medienhaus.

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Ready to take the next step in your career? We look forward to getting to know you!

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