About the Position

Customer Success Manager (m/w/d)

Würzburg, Remote

Vollzeit

Festanstellung

34.000 - 46.000 € pro Jahr

About the Role

As a Customer Success Manager at snapAddy, you will ensure our clients succeed with our products - from onboarding to long-term partnership. You will be their trusted point of contact and their voice within our company. If you enjoy interacting with people, approach problems with solutions in mind, and work well with modern tools, you will fit perfectly with us.

Responsibilities

Proactively communicate with our customers to ensure they get the most out of our products and services and achieve their business goals.
Identify upsell and cross-sell opportunities and expand existing customer relationships.
Design customer projects and customer outreach with the support of modern AI tools, from the initial contact to individual project planning.
Use AI in your daily work to become more efficient, for example, for automatic summaries of your customer meetings and the analysis of customer feedback and usage data.
Develop training materials and conduct training sessions to help your customers get the most out of our products.
Work closely with Sales, Support, and Product to ensure customer issues are resolved quickly and fed back into the product.
Keep track of relevant KPIs and measure customer success based on data.

Required Skills

An open, confident personality with high self-motivation.
Excellent communication skills to interact with customers at all levels.
Interest in digital solutions and a good technical understanding.
Openness to AI tools and the willingness to use them to make your daily work more efficient.
Very good German and good English skills.
Experience in customer contact in the B2B environment is a plus but not mandatory. Entry-level candidates are also welcome.
Ideally, a degree or diploma in Business Informatics, Communication, or Humanities. Lateral entrants with the right mindset are also welcome.

Technologies

We use HubSpot as our CRM and AI tools that are part of our daily work - from customer outreach to designing customer projects and automatic meeting summaries to churn prediction. This includes our own products VisitReport, BusinessCards, and LeadResearch.

You don't need to know all of these, but you should be eager to learn.

What We Offer

Your own exciting area of responsibility that you can drive forward independently.
Work in a rapidly growing and successful tech startup with flat hierarchies and a motivated and dynamic team.
If you work with us on-site in Würzburg:
- Work with the latest technologies in our top-equipped 950 m² office in the Würzburg city center.
- Comfortable home office arrangement: 2 days office - 3 days remote.
- Free drinks, muesli bar, and many team events.
- Regular and free massage offers directly in the office.
Strong employee discounts at many retailers, service providers, and online shops.
Your own "JobRad" after the first year with us.
The best colleagues in the city.

About the Company

snapAddy develops Software-as-a-Service to digitize the world of sales. With our products, we help companies automatically capture contacts and leads at trade shows and in everyday life. In this way, we reduce the unnecessary and cumbersome work of manual contact entry and improve the data quality in CRM systems. Our software solutions are very popular and are currently used productively by more than 4,000 customers: from start-ups to medium-sized companies to DAX corporations.

Since its founding in 2015, the successful technology start-up has grown to a team of over 110 international employees. Our mission is to become the world's leading company that automatically keeps CRM systems up-to-date and offers the best quality way to capture contacts and leads.

Customer Success Manager (m/w/d)

Job description