Customer Success Manager
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Job description
About the Position
Customer Success Manager
Location
Capelle aan den IJssel, Netherlands
About Radancy
Radancy is the one-stop shop for organizations seeking smart solutions for their key recruitment challenges. With our integrated platform, full of valuable data and deep industry knowledge, we are changing the way employers find, engage, and retain top talent. We are proud to partner with leading organizations such as the Ministry of Defense, the Tax and Customs Administration, the Municipality of Rotterdam, ING, and NS, helping them attract the right talent for the future with a distinctive employer brand.
Our diverse services range from developing EVPs and employer branding to creating smart media plans, and from creative concepts to building complete recruitment sites on our Talent Acquisition Cloud platform. As the market leader in the Netherlands, we have everything needed under one roof: expertise, experience, and the latest insights. And as part of our global network, you can count on not only our team of 65 experts in the Netherlands but also the knowledge and support of around 1,200 colleagues worldwide.
Responsibilities
As a Customer Success Manager, you will guide our clients throughout the entire talent journey; from orientation to application. This includes setting up recruitment sites, employer branding, and recruitment campaigns, referral programs, programmatic advertising, and optimizing existing products and services. You will understand the needs and concerns of your clients and ensure their feedback is heard, so they can find and recruit the right talent with your advice and support.
Your tasks will include:
- Being ultimately responsible for your own client portfolio.
- Proactively providing advice and acting as a reliable partner for our clients.
- Preparing concise briefings for both our clients and internal teams.
- Maintaining strong relationships with your clients and understanding their individual needs and challenges.
- Translating client feedback, goals, and needs into our internal organization to improve our products and services.
- Analyzing data and KPIs and making proposals for optimizations based on individual client goals.
- Preparing, organizing, and following up on evaluation sessions with the client once per quarter.
- Timely recognizing potential growth and expansion opportunities.
Requirements
- You have a completed HBO degree.
- You have at least 3 years of relevant experience in client-oriented advisory services or account management (HR and/or SaaS experience is a plus).
- You have no difficulty understanding and analyzing different types of data and information.
- You are able to coordinate between various internal and external stakeholders and possess strong communication skills.
- You demonstrate diplomacy, tact, and calmness when dealing with client problems and escalations.
We Offer
You will receive a good salary and extensive secondary employment conditions, including an excellent pension scheme. But don't let that be your motivation. We offer you a unique opportunity to further develop yourself. You will work with specialists in the fields of creativity, design, front- and back-end development, media, and research. Young, driven people with whom you will collaborate in changing teams and from whom you can learn a lot. And with professional clients who, like you, are skilled in the communication profession. And all in an environment where it's not about where or when you work, but about what you contribute to the success of our clients. Oh, and did we mention we have our own chef?
Contact
For more information, please contact Maarten van Appel, Managing Director, at [email protected].
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