Customer Success Manager - Norwegian Speaking

About the Position

Customer Success Manager - Norwegian Speaking

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

Responsibilities

• Account mapping (understand the business and strategy)
• Stakeholder identification and management requirements
• Life cycle management (Onboarding, adoption, maintenance, development, renewal)
• Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organizations.
• Consult with and manage account stakeholders, to maximize service delivery performance in a consistent and sustainable way.
• Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified.
• Support line manager to deliver broader group related goals.
• Management of assigned Key Accounts, to include:
  • Quarterly/Biannually client Review Meetings
  • Identification of upsell and Cross Sell opportunities
  • Support sales process, working closely with sales function to maximize NRR
  • Customer Escalations

Requirements

• 2+ years of experience in a customer success role in a SaaS environment
• Fluent Norwegian and English speaker.
• Strong Key Account Management experience within a SaaS business (2+ years).
• Support in the Consultative solution selling experience, through understanding of needs and qualification of opportunities for revenue team.
• Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM).
• Excellent influencing abilities/people management skills.
• All experience and education considered. Proven track record in similar role.
• Proven ability to build and develop interpersonal relationships externally and internally.

We Offer

• 🌴 Generous Paid Time Off
• 🍼 Extended Parental Leave
• ❤️‍🩹 Robust Health Coverage
• 💡 Accelerated Learning Paths
• 🧘‍♂️ Team Wellness Initiatives
• 📆 Company-wide Events
• 🌎 Employee Resource Groups
• ⭐️ Recognition awards

About the Company

At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.

As a global SaaS leader, we’re at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.

Trusted by over 11,000 customers, we’re recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.