Customer Success Manager - Portuguese & Spanish market

About the Position

Customer Success Manager - Portuguese & Spanish market

Geotab is a global leader in IoT and connected transportation, certified as a “Great Place to Work™.” We are seeking a Customer Success Manager (CSM) for our Portuguese and Spanish markets. If you are passionate about technology and eager to join an industry leader, we want to hear from you!

Responsibilities

As a Customer Success Manager, your primary responsibility will be to deliver customer outcomes and maximize net retention. Key responsibilities include:

• Delivering a consistent, value-driven experience from onboarding through renewal and expansion.
• Implementing structured training and best-practice guidance.
• Managing the renewals pipeline and executing mitigation plans to reduce churn risk.
• Providing regular status reports on key customer metrics.
• Collaborating with Product, Sales, Support, and Operations teams.
• Conducting proactive, value-led customer engagements.
• Identifying and influencing growth opportunities.
• Maintaining accurate, up-to-date account records in CRM and CS platforms.

Requirements

• Business degree and/or relevant experience in Customer Success and/or Account Management.
• Fluent written and verbal communication in English, Portuguese, and Spanish.
• Excellent communication, listening, negotiation, and presentation skills.
• Strong analytical skills with the ability to interpret customer data and health metrics.
• Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is a plus.
• Excellent time management, organizational, and prioritization skills.
• Growth mindset with a strong willingness to learn and self-reflect.

Nice to Have

• General understanding of IoT/telematics products and solutions.
• Experience in B2B SaaS.
• Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell.

We Offer

• Flexible hybrid working model.
• Opportunities to innovate and grow.
• Great benefits and a fun, inclusive work culture.
• Work-life balance with online social events and chat rooms.

About the Company

Geotab is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Our open platform and Geotab Marketplace® offer hundreds of third-party solution options, allowing businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets, enhance driver safety, and achieve strong compliance with regulatory changes.

Join our team and help reshape the future of technology!