Customer Success Manager, Public Sector (National Security)

Washington, DC

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

As a Customer Success Manager on Anthropic's Public Sector team, you will be the post-sales trusted advisor helping national security customers realize the value of Claude and turn their investment into mission impact. You'll combine your customer success expertise with technical fluency to drive adoption of Claude Code, the Claude API, and Claude for Government (C4G) on classified infrastructure delivered through a cleared cloud provider, while maintaining our high standards for safety, security, and discretion.

Responsibilities

• Partner with the account executive and Applied AI architect to deeply understand the customer's mission requirements and translate them into an account and success plan, ensuring alignment between mission objectives, the customer's investment, and technical implementation.
• Serve as the primary post-sales advisor to the customer throughout their Claude adoption journey, from deployment through enablement, model migration, renewal, and expansion.
• Support customers building with Claude Code, the Claude API, and Claude for Government on classified infrastructure.
• Create and deliver compelling enablement and executive content tailored to different audiences.
• Help the customer develop evaluation frameworks and measure adoption and value without direct telemetry.
• Drive consumption and adoption of AI solutions.
• Own Executive Business Reviews that function as discovery and alignment.
• Identify common adoption and integration patterns and hero workflows that demonstrate mission transformation.
• Work onsite frequently at customer facilities for enablement, workshops, and relationship building.
• Maintain strong knowledge of the latest developments in LLM capabilities, agentic and Claude Code implementation patterns, and national security AI policy.

Requirements

• U.S. citizenship and an active TS/SCI security clearance with a current full-scope polygraph.
• Must have prior experience working with US national security agencies.
• 5+ years of experience in customer-facing roles.
• Technical fluency with AI/ML concepts, API integration patterns, and agentic tooling.
• Exceptional ability to build relationships and communicate technical concepts to diverse stakeholders.
• Judgment and discretion, strategic mindset, and a passion for safe and beneficial AI.

We Offer

• Competitive annual salary: $265,000-$350,000 USD.
• Hybrid work location policy.
• Visa sponsorship available.
• Comprehensive benefits package.

About the Company

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.