Customer Success Manager
Primary stack
Nice to have's
Job description
About the Position
One of our co-developed products, Tayra.ai, is looking for a Customer Success Manager to join the team!
Responsibilities
- Communicate with clients, guide them through the platform's features, and help resolve day-to-day questions and issues.
- Onboard new clients and help them get started with the product.
- Maintain regular communication with clients, ensuring a high level of service and a positive user experience.
- Identify client needs, understand their challenges, and recommend relevant product features and solutions.
- Spot opportunities to expand existing relationships by suggesting additional features and solutions that bring value to clients.
- Collect customer feedback, organize feature requests, and share insights with the product team.
- Collaborate with the technical team to ensure timely resolution of customer requests.
Requirements
- At least 1 year of experience in Customer Success, Account Management, Client Support, or a similar role.
- English proficiency at B1 level or higher.
- Strong communication skills and the ability to connect with different types of clients and build lasting relationships.
- A proactive mindset - someone who goes beyond responding to requests and actively identifies customer needs and offers solutions.
- Ability to explain technical product features in a clear and simple way.
- Strong organizational skills, independence, and a responsible approach to work.
Nice to Have
- Experience working with SaaS products or B2B clients.
- Familiarity with CRM systems.
- Experience in IT, HealthTech, or AI-powered products.
- Experience with upselling and cross-selling to existing customers.
We Offer
- The opportunity to work on our own technology product in the AI and HealthTech space.
- A chance to directly influence the customer experience and product development.
- Close collaboration with developers and product specialists.
- Professional growth as our product scales and expands into new markets.
- Competitive salary based on your experience and interview results.
- Paid vacation days.
About the Company
Join Tayra.ai as a Customer Success Manager to guide clients through our AI-powered platform, ensuring a positive user experience and expanding client relationships.
© R&D center WINSTARS.AI. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
WINSTARS.AIis the leading Data Science R&D Center for AI development in Ukraine. Among our customers are dozens of companies from America and Europe. Scientists and engineers from 5 countries work for us. We also have a representative office in the USA, Germany and Austria.WINSTARS.AIhas expertise in various cutting-edge technologies, including:— Data Science;— Artificial Intelligence;— Machine Learning;— Computer Vision;— NLP;— Deep Learning;— Reinforcement Learning.Find more on the website or write directly to[email protected]