Customer Success Manager Strategic Accounts - Germany (m/f/d)

About the Position

Customer Success Manager Strategic Accounts - Germany (m/f/d)

Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a commercially driven, customer-facing Customer Success organization that adds measurable business value and takes clear ownership of customer relationships and outcomes.

Responsibilities

• Value realisation and adoption: Help customers adopt our solutions and achieve measurable business outcomes.
• Proactive renewal management: Anticipate renewals and secure customer retention.
• Growth creation: Turn customer value into expansion through close collaboration with Sales and partners.

Requirements

• At least 5 years of relevant experience in Customer Success, Account Management, Consulting, or a comparable role with enterprise software customers.
• A track record of protecting and growing customer revenue in complex accounts with multiple stakeholders.
• Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations.
• Strong account planning, stakeholder mapping, presentation, and negotiation skills, with a structured approach to renewal and risk management.
• The ability to coordinate cross-functional teams and partners, take ownership of customer outcomes, and help build new ways of working.
• Fluency in English and German.

Nice to Have

• Knowledge of IT management, IT service management, or enterprise service management.
• Experience with partner-led customer relationships, multi-product adoption, or executive value reviews.
• Experience using CRM, customer health data, analytics, or AI-enabled tools to improve account management.

We Offer

• Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places.
• Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Social Day – One paid day per year to give back: volunteer, support a cause, or attend an environmental event.
• Bike leasing – Stay fit and sustainable. We’ll handle the contract and insurance.
• Pick your perk – Choose the benefit that fits your life best: fitness membership, public transport pass, retirement plan, or a monthly bonus.

About the Company

We are the European choice in intelligent service management – built on trust, powered by people!

At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly-driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.

Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset-because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

• We love customers – we put customer success at the heart of everything we do
• Make it happen – we take ownership, act with speed, and turn ideas into impact
• Better every day – we continuously learn, improve, and push boundaries
• With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture-one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.

We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.