Customer Success Manager
Primary stack
Job description
About the Position
Own and grow relationships with enterprise customers at Miramis, driving adoption, retention and expansion in a high-impact Customer Success role.
Miramis is seeking an ambitious and driven Customer Success Manager to join our growing commercial team. This role is ideal for someone with at least 3+ years of experience in B2B Customer Success who is ready to take ownership of a portfolio of enterprise customers and drive measurable business outcomes.
As a CSM at Miramis, you will play a key role in supporting our growing customer base by building strong relationships, understanding customer needs, and ensuring long-term success with the Miramis platform. You will manage the full customer lifecycle - from onboarding and adoption to renewal and expansion - and work proactively to maximize customer value, drive commercial growth, and protect against churn.
This role requires a high level of ownership, strong commercial acumen, and the ability to engage with senior stakeholders across multiple teams and functions.
Experience in the legal field is a strong plus, but not a requirement.
This position reports directly to the Director of Customer & Strategy and offers significant opportunities for professional development within a fast-paced, expanding company working with enterprise customers.
Responsibilities
- Act as a trusted advisor for customers, driving adoption and clearly articulating the value of Miramis
- Own the end-to-end customer lifecycle, including onboarding, adoption, renewal strategy, and long-term relationship management
- Project manage customer onboarding, including leading structured rollout initiatives across teams and departments
- Identify and drive commercial opportunities within customer accounts, including expansion to new teams, increased usage, and additional functionality
- Own renewal and expansion
- Proactively identify risks and take action to protect against churn and ensure long-term retention
- Educate and train customers on the Miramis platform, workflows, and best practices to ensure successful adoption and value realization
- Partner with internal stakeholders to align account activities with the customer's business objectives and strategy
- Maintain strong organization across your customer portfolio, prioritizing effectively and managing multiple engagements in parallel
- Monitor and analyze customer engagement and usage trends, providing actionable recommendations
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environment
- Proven experience driving customer retention, managing renewals, and identifying and closing expansion opportunities
- Experience managing complex customer relationships, preferably within enterprise or mid-market organizations
- Strong commercial mindset and confidence in leading customer conversations around value, growth, and long-term partnerships
- Demonstrated ability to lead onboarding or implementation projects involving multiple stakeholders
- Strong stakeholder management skills, with the ability to engage senior decision-makers
- Structured and proactive working style, with strong organizational and prioritization skills
- Experience working cross-functionally with Sales, Product, and Support teams
- Fluent in Swedish and English, both written and spoken (required)
Nice to Have
- Experience in legal tech, contract management, or working closely with legal, procurement, or similar functions
We Offer
- Opportunity to work in a fast-paced, expanding company
- Significant opportunities for professional development
- Collaborative and innovative work environment
About the Company
Miramis is an AI-native, agentic Contract Lifecycle Management (CLM) platform that manages the full contract lifecycle - from creation and collaboration to signing, storage, and tracking. We turn the system of record into a system of action, connecting every team, tool, and step in one intuitive flow. We help organizations streamline contract workflows, increase efficiency, and gain full visibility and control over their agreements.
Headquartered in Stockholm, Miramis is growing rapidly as more companies modernize how they manage contracts and workflows.
Join us at Miramis and be part of building the future of contract management.
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