Customer Success Manager

About the Position

We are looking for a Customer Success Manager to join our North America Account Management team in Denver, Colorado, USA. This is a new, program-building role focused on creating deeper engagement across roughly 20 of our largest customers, each with thousands of thinkcell users.

Our Story

At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

Responsibilities

• Stand up user communities inside assigned accounts: user groups, internal champion networks, practice-area forums
• Find power users and develop them into champions through content, recognition, early access, and a direct line to our product team
• Run the recurring programming that keeps a community alive between renewal cycles, from roundtables and showcases to office hours and onsite events
• Map the executive landscape in each account and maintain the relationship plan with the Account Manager
• Broker executive conversations: connect thinkcell leadership to the right customer executives and help orchestrate those meetings
• Take us beyond the primary contact: map departments, find teams not yet using thinkcell, and open doors the Account Manager then works commercially
• Track engagement depth per account and flag where we're single-threaded
• Coordinate onsite engagements, workshops, and training programs with Customer Enablement and Solution Consulting
• Keep stakeholder maps, engagement plans, and activity current in Salesforce

Requirements

• You have built customer programs: a user community, a customer advisory board, a champion program, or an executive engagement program.
• 6+ years of experience in customer marketing, customer advocacy, strategic customer success, or field engagement, ideally at an enterprise software company.
• Bachelor's degree
• Proven ability to create outcomes in accounts you do not own: you influence and orchestrate, working through account owners rather than around them.
• Strong executive presence, with the ability to build credibility with senior customer stakeholders and set up conversations for others to lead.
• Strong program management skills, with the ability to run parallel workstreams across roughly 20 accounts without dropping threads.
• Excellent presentation, facilitation, and written communication skills in both virtual and in-person settings.
• Comfortable using go-to-market tools such as Salesforce and Gong.
• Willingness to travel periodically for onsite customer engagements, workshops, and executive meetings.
• Appreciation of our product and a willingness to develop a strong understanding of thinkcell's capabilities and customer use cases. Previous experience with thinkcell is a plus.
• Based in Denver with the ability to work on-site at least three days per week, Tuesday through Thursday.
• Proficiency in Microsoft Office, particularly PowerPoint.

We Offer

• Competitive salary: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying an OTE of $130-$155k per year.
• Comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off, and 401k contribution (all benefits are subject to eligibility requirements).

About the Company

thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!

Our Values

• Forward Thinking: We embrace change and challenge the status quo.
• Ownership: We take pride in our work and learn from our mistakes.
• Customer First: We prioritize delivering lasting value.
• Unified Team: We foster collaboration, respect, and integrity.
• Strive for Excellence: We set ambitious goals and pursue quality.

Join Our Journey

We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.

Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.

thinkcell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.