Customer Success Manager

About the Position

Customer Success Manager

Chicago

Full-time

At Classiq Technologies, we’re shaping the future of quantum computing. Our mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures.

We’re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organizations succeed in their quantum journey.

As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq’s solutions.

This is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.

Responsibilities

• Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
• Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
• Collaborate with technical teams to solve customer challenges and share best practices
• Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
• Serve as the customer’s voice internally, providing feedback that influences our product roadmap

Requirements

• Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
• Master's (M.Sc / M.B.A) is a plus
• 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech, or other advanced technology
• Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
• Strong technical approach and ability to learn complex software tools quickly
• A proactive, curious, and collaborative mindset - passionate about quantum, innovation, and customer success
• Skilled at conflict resolution, expectation management, and consultative engagement
• Knowledge or experience with quantum computing or adjacent fields is a plus
• Excellent verbal and written communication skills
• Experience with state-of-the-art AI tools
• Experience as a programmer is a plus
• Willingness to travel up to 20% of the time.

We Offer

• Competitive salary
• Full-time employment
• Opportunity to work in the cutting-edge field of quantum computing
• Collaborative and innovative work environment

About the Company

Classiq, founded in 2020, is a leading innovator in the quantum computing software ecosystem. The company has raised $220 million from leading investors and built a world-class team dedicated to creating the best quantum software and unrivaled product. With over 90 patents, essential quantum software technologies, and partnerships with major industry players, Classiq powers and serves some of the world’s largest enterprises, universities, and national quantum programs.