Customer Success Placement Student

About the Position

Customer Success Placement Student

London

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About the Role

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

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Why Box Needs You

Content powers how modern businesses work, and our Customer Success team ensures that our enterprise customers unlock the full power of Box. As a Customer Success Placement Student, you will act as a trusted advisor and partner to world-class organizations, helping them make a successful leap to the cloud and transform how their teams collaborate securely.

During this 12-month placement, you will work directly alongside experienced Customer Success Managers across EMEA (London, Paris, Munich, Amsterdam) on real business challenges. You'll gain end-to-end exposure across customer engagement, data analytics, product adoption, and project management-making a tangible impact on customer retention and digital transformation while building fundamental skills for your future technology career.

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Responsibilities

• Collaborate with Customer Success Managers across EMEA on client-facing initiatives, marketing campaigns, and customer community engagement.
• Analyze customer health metrics and quantitative data to generate actionable insights for team leadership and enhance operational rigor.
• Support product adoption and optimization strategies to help enterprise clients maximize the business value of Box AI and Intelligent Content Management.
• Delivering regular, structured customer contact across the renewal cycle through newsletters, targeted adoption campaigns, workshops, and webinars.
• Assist in driving customer retention initiatives and proactively identify trends to function as the internal voice of the customer.
• Coordinate cross-functional projects with Sales, Marketing, Consulting, Support, and Product teams to deliver seamless customer experiences.
• Create high-quality, engaging content for internal executive updates (All-Hands, QBR decks) and external client communications.
• Lead a continuous improvement initiative focused on streamlining and optimizing internal customer success workflows.
• Live the Box value to "Take risks. Fail fast" by bringing fresh perspectives, experimenting with new ideas, and contributing to best-in-class programs.

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Requirements

• Education: Studies in Business, Management, or Technology fields or related and currently enrolled as an undergraduate student on a recognized university sandwich/placement course returning to complete your final year of study in Autumn 2029.
• Work Authorization: Unrestricted right to work in the UK for the full duration of the 12-month placement.
• Relationship & Communication Skills: Proven ability to build positive relationships, communicate clearly, and collaborate effectively across teams.
• Problem Solving & Data Mindset: Inquisitive and data-driven approach to understanding customer needs and translating insights into practical solutions.
• Drive & Resilience: Motivated, self-starting attitude with the ability to manage priorities, adapt to fast-paced environments, and learn from mistakes.

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We Offer

• Competitive salary of £27,500 per annum
• Comprehensive pension, private medical, and dental coverage
• Robust wellness program with 25 days of paid vacation + your birthday off!
• Subsidized gym membership
• Free daily lunch ordering program, plus a fully stocked kitchen with snacks and drinks
• Modern EMEA HQ office located at the White Collar Factory on Old Street, London
• Placement community network and mentorship throughout your placement year

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About the Company

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

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Application Process

1. Submit CV
2. Video Interview with a member of our Recruitment Team
3. Video Interview with the Hiring Manager
4. Video Culture Interview
5. Video Presentation Interview

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Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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Could you please confirm that you're looking for a placement/sandwich year as part of your university course, starting in July 2027?

Could you also let us know what year of study you're currently in, and whether a placement year is a requirement of your degree?

Why do you think you'll be a good fit for our Customer Success placement student?

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UK Box Self Identification Survey

Here at Box our goal is to fully leverage and engage the unique talents/capabilities of diverse teams who feel like they belong. We provide a safe space to contribute your unique skills, ideas, and insights. A welcoming space is provided to learn, try new things, grow your career, test your thinking, and evolve. Our goal is to build diverse teams with broad representation that matches our customers and the world at large. We also want to make sure that you feel welcomed and supported, connected, included, and are treated fairly and with respect. We also ask that you do the same for others.

Below is a set of demographic questions and completion is entirely voluntary. Any person seeking employment at Box is considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you choose to respond to these questions the information will be used, in aggregate only, to help us track the effectiveness of our recruiting efforts and identify areas of improvement in our process. The information collected, or lack thereof, will not be associated with your specific application and will not in any way be used in the hiring process.

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