Customer Success Renewal Representative, Enterprise

About the Position

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Responsibilities

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages annual pipeline and successfully renews customers’ renewal contracts
• Forecast, analyzes data, provides insights, and suggests strategies
• Proactive engagement with customers with the goal to educate customers of product features, additional products, tie it to the business outcomes, close renewals, and grow account by selling and closing Upgrade Licenses
• Understand who the stakeholders at the customer and at partner are, what matters to them, and work backwards.
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross-functionally with Sales, Customer Success, Deal Desk, Legal Department, others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQs, expansion of Veeam footprint in accounts
• Effectively negotiate Renewals offers at all levels
• Accurate forecasting, business analysis, and sharing insights
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Prioritize workload in order to meet all KPIs, goals, and objectives
• Execute best practices – Rhythm of Renewal – for operational and collaboration hygiene that ultimately leads to the fruition of renewal key performance indicators.
• Manage churn risks by co-owning a Renewal Close Plan which brings together different stakeholders, specific deliverables, timelines, to overcome the challenges and retain the renewal with Veeam.

Requirements

• Minimum of 3 years relevant work experience in one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management
• Analytical skills, advanced usage of Excel
• Proven track record of overachievement of quota and KPIs
• Experienced with providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
• Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
• Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
• Good organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter to manage email communications and outbound telephone calls
• Aptitude and attitude to learn and execute Enterprise-level account and opportunity management
• Experience compiling, querying, analyzing, and reporting data
• Proficiency with SalesForce.com
• Understanding of the technology

We Offer

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

About the Company

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.