Tech Stack
Communication
Job Description, Responsibilities & Requirements
About the Position
Customer Success Representative
On-site | Los Angeles Metropolitan Area
Your career in the Software-as-a-Service (SaaS) industry starts here. Intaker is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.
- Fast-growing technology startup based in Los Angeles, transforming the legal industry.
- We build innovative software that automates client intake for law firms.
- Looking for someone passionate about supporting customers, driving adoption, and improving retention.
Responsibilities
- Lead face-to-face meetings regarding customer accounts and features
- Collaborate with sales and implementation teams to understand client needs
- Become a subject-matter expert on our platform and its functionality
- Deliver an exceptional customer experience to drive long-term adoption
- Train and educate customers on product features
Requirements
- Bachelor's degree in Business, Engineering, or a related field
- Strong communication and interpersonal skills to work effectively with customers and internal teams
Nice to Have
- Experience in Customer Success/Service, Implementation, or Sales within a SaaS company
We Offer
- Estimated Total Earnings: $69,000
- Base Salary: $47,000 + Incentives
- Bonus: Up to 10% of base (determined annually in December)
- Healthcare: Medical, Dental, and Vision plan options
- Retirement: 401(k) with up to 4% company match
- Perks:
- Business trips and team-building events
- Clear career growth opportunities in a scaling startup
- Team Events
About the Company
At Intaker, we value growth, professional development, and collaboration. You’ll join a team of talented professionals passionate about making a difference in the legal industry. As a Customer Success Representative, you’ll play a key role in ensuring customers succeed with our product, while gaining hands-on experience across sales, product, and engineering teams.
Your Next Opportunity Starts Here
If you’re ready to grow your career at an innovative and fast-moving SaaS startup, we’d love to hear from you.