Customer Success Representative

About the Position

Customer Success Representative

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

Responsibilities

• Collaborate with Customer Success team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):
  • Create insertion orders and project request forms to administer media and programmatic requests
  • Ensure internal and customer meetings are scheduled, productive, and accurately documented for future reference
  • Maintain accurate data and project details and enter into billing and ticketing systems
• Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
• Provide excellent customer service and support through effective communication and a high attention to detail
• Keep up to date with product developments and best practices

Requirements

• 0-1 years of experience with a desire to learn new skills in the software industry
• Strong project and time management as well as organizational skills
• Excellent attention to detail
• Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
• B2B SaaS (Software as a Service) Customer Success, Account Management, consulting, and/or sales experience is highly valued

We Offer

• Comprehensive medical coverage, with dental, vision, and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Salary Range

USD $45,000.00 – $50,000.00 per year

About the Company

At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills, and create positive change in their work and communities.

Location: This role is in our Chicago office, with a requirement of 3 days in the office.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected], and we will work with you to meet your needs.