Customer Success Role

About the Position

Drive Customer Understanding & Adoption

ChinaNetCloud is entering a brave new world of dynamic systems, faster deployments, hybrid environments, continual change, and more. We are building a single unified operations platform integrating design, build, change, monitoring, expert systems, reverse engineering, security, performance, SRE, logging, CMDB, audit, and much more. For the full-stack (cloud, OS, services, serverless) and full life-cycle (forward, reverse, change engineering and management). This is not easy, but our decade of deep experience managing the world's largest systems has given us the background and expertise to do what must be done. We've been building these tools for many years, so now is the time to bring these to the world at large. You can be part of this team, as we finish productizing and building out the first generation of this platform, laying the groundwork to take over the world of operations. You will also be among the first hires, and thus set the tone and culture of the company for the years to come.

Responsibilities

• Own customers from first trial through years of upgrades, up-sells, and success (though this is not a sales role).
• Take over and expand the first generation of related docs and processes into a world-class Customer Success Management (CSM) team.
• Understand the technology, Ops processes, and the customer to simplify things for them.
• Expect a lot of customer face time, and a strong voice on what users need.
• Discuss what matters, to whom, and why.

Requirements

• Several years of Customer Success Rep or Management experience in a seriously technical product.
• Ideally in SaaS, IT, and Cloud.
• Experience in CSM tools and knowledge of their use, misuse, and best practices.
• Experience managing Linux Systems or in managing AWS cloud resources is a plus.
• Ability to think like an engineer and be respected by engineers and the customer.
• Cultural fit as we work hard, speak up a lot, and go to bat for the customers and the team all the time.

We Offer

• Be part of a pioneering team at the forefront of Cloud and DevOps technologies.
• Opportunity to set the tone and culture of the company for the years to come.
• On-site training and experience in real operations teams in the USA and China.
• Become intimately familiar with Cloud & Internet Operations.

About the Company

ChinaNetCloud is dedicated to building a unified operations platform that simplifies the complex world of Ops, Cloud, and DevOps. We are looking for passionate individuals who are ready to drive customer success and help us take over the world of operations.

How to Apply

To apply, please send your resume and an overview of why this is the role for you to Jobs (at) OpsStack.io. We strongly encourage a diverse workforce & a wide pool of applicants. We are everything-friendly.