Customer Success Specialist - AMER West

About the Position

We are expanding our Global Community Team and are looking for a Customer Success Specialist focused on the US market. This role will nurture and grow our long-tail and emerging customers in the US market, while also supporting our global Community operations.

They will manage a portfolio of our lower- to mid-revenue accounts (mainly up to ~$2,500 MRR), prevent churn and contraction, and surface high-potential accounts for handoff to Account Executives.

Responsibilities

• Manage and nurture non-assigned accounts in the US market, in addition to the global community pool, primarily via low-touch-high-scale account management
• Monitor account health (revenue/usage trends, renewals, support tickets) and act early to prevent churn and contraction.
• Educate and support customers on Bright Data’s products, best practices, and pricing.
• Identify and qualify upsell/cross-sell opportunities (“Growth Accounts”) and hand them off to the relevant Account Executive.
• Identify and nurture high-potential customers.
• Handle day-to-day customer issues from the community pool (billing questions, basic technical/compliance topics) and coordinate with internal teams when escalation is needed.
• Collaborate with Marketing on localized customer marketing (segment-based campaigns, webinars, newsletters).
• Contribute to improve Community processes, automations, and playbooks.

Requirements

• 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).
• Strong communication skills; comfortable managing many small accounts in a structured, process-driven way.
• Familiarity with Salesforce or similar CRM (preferred).
• Ability to work independently, prioritize, and execute in a fast-moving, global environment.
• Technically oriented

We Offer

• Hybrid work environment in San Francisco, US
• Opportunity to work with a growing global team
• Competitive salary and benefits package

About the Company

Bright Data is a leading provider of web data collection and web scraping solutions, empowering businesses to make data-driven decisions.

Apply for this position here.