Customer Success Specialist for EMEA

About the Position

Customer Success Specialist for EMEA

Location: EMEA CET or UTC Countries preferred

Languages: Fluent English, other European languages is a plus

Start Date: ASAP

Responsibilities

• Own a portfolio of enterprise & SMB customers in Europe
• Drive onboarding, adoption, value realisation, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk - and act early
• Act as the voice of the customer internally, influencing Product and CX
• Contribute to scalable success frameworks, QA standards, and playbooks
• Partner with Sales on handovers, renewals, and expansion opportunities

Requirements

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers
• Previous experience within BPO organisations (strongly preferred)
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English - written and spoken (other European languages, like German, French or Spanish is a plus)
• Product-led mindset with strong judgement
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in EMEA with strong alignment with CET and UTC business hours

We Offer

• Fast-moving, collaborative, and low-ego work environment
• Clear communication - async-first, human always
• We care about outcomes, not optics
• Opportunity to help shape how Customer Success scales at Kaizo

About the Company

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster. Headquartered in Amsterdam, we serve customers globally. We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

Interview Process

1. Intro call with Hiring Manager
2. Assessment / Case Study
3. Deep dive into your assessment
4. Final call with Senior Management

Ready to Apply?

This is a true enterprise Customer Success role, working alongside an established teammate and supporting high-impact EMEA customers.

📩 Apply now or drop us a message - we’d love to meet you.

🌈 Equal Opportunities at Kaizo

We believe great teams are built from diverse perspectives and experiences. At Kaizo, we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work - regardless of background, identity, or circumstance.