Customer Success Specialist - North/South Americas

About the Position

Customer Success Specialist – North & South America

Location: LATAM EST Countries preferred

Languages: Fluent English & Spanish required

Start Date: ASAP

Responsibilities

• Own a portfolio of enterprise customers in North & South America
• Drive onboarding, adoption, value realization, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk - and act early
• Act as the voice of the customer internally, influencing Product and CX
• Contribute to scalable success frameworks, QA standards, and playbooks
• Partner with Sales on handovers, renewals, and expansion opportunities

Requirements

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers in North & South America
• Previous experience within BPO organisations (strongly preferred)
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English & Spanish - written and spoken
• Product-led mindset with strong judgement
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in LATAM with strong alignment with EST business hours

We Offer

• Fast-moving, collaborative, and low-ego work environment
• Clear communication - async-first, human always
• We care about outcomes, not optics
• Opportunity to help shape how Customer Success scales at Kaizo

About the Company

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster. Headquartered in Amsterdam, we serve customers globally - with particularly strong traction in North America.

We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

Interview Process

1. Intro call with Gloria, Hiring Manager
2. Assessment / Case Study
3. Deep dive into your assessment
4. Final call with Senior Management

Ready to Apply?

This is a true enterprise Customer Success role, working alongside an established teammate and supporting high-impact North & South American customers.

📩 Apply now or drop us a message - we’d love to meet you.

🌈 Equal Opportunities at Kaizo

We believe great teams are built from diverse perspectives and experiences. At Kaizo, we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work - regardless of background, identity, or circumstance.