About the Position

Customer Success Specialist, Splunk (m/f/d)

Location: Munich, Bavaria, Germany

Job ID: 2023226

About the Role

The Customer Success team is dedicated to ensuring customers achieve long-term success with their Splunk investment. By focusing on the technical health, performance, and adoption of their environments, the team collaborates closely with customers and internal partners to deliver a seamless and value-driven customer experience. This role offers the opportunity to influence customer outcomes directly, solve complex technical challenges, and act as a trusted advisor throughout the customer lifecycle.

Responsibilities

Advise customers on the technical health of their Splunk Enterprise, Splunk Cloud, and Enterprise Security environments.
Deliver onboarding guidance, enablement planning, and customer workshops.
Monitor customer environment health by reviewing cases, outages, critical issues, and ongoing projects.
Conduct diagnostic health checks where needed.
Partner with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes and maintenance windows.
Translate customer needs into actionable insights for account teams and advocate internally to drive effective issue resolution.
Participate in sales QBRs with customers to review service levels, usage metrics, and customer environment performance.

Requirements

3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field.
3+ years of experience in an enterprise customer-facing role.
Working knowledge of the Splunk Core Platform.
Experience with customer escalations, account management, and project coordination.
Experience with IT operations and technical infrastructure.
Fluent in German and English (both written and spoken).
Ability to travel as required (20-30%).

Preferred Qualifications

Splunk Architect Certification, or willingness to obtain it within 3–6 months.
Familiarity with Splunk related products beyond the Core Platform.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Ability to work effectively with stakeholders across all levels, from individual contributors to senior leaders.
Strong customer service mindset with a proactive and solutions-oriented approach.
Committed to delivering customer success excellence in an ever-changing landscape.

We Offer

Join a team that is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
Work with impact, being at the forefront of what's next, powering the future for our customers and the world.
Limitless opportunities for learning and growth with our depth and breadth of technology, resources, and industry experts.
Comprehensive benefits and perks designed to support every aspect of your life.

About the Company

At Cisco, bold ideas, revolutionary innovations, and courageous thinking thrive. We work with impact, being at the forefront of what's next, powering the future for our customers and the world. With limitless opportunities for learning and growth, our benefits and perks are designed to support every aspect of your life: from your well-being to your time away to your family.

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Customer Success Specialist, Splunk (m/f/d)

Job description