Customer Success Specialist – Temporary

About the Position

Customer Success Specialist – Temporary

Stockholm

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

As part of the commercial team, you will make sure every newly signed restaurant goes live quickly and gets full value from our software, TheFork Manager. You will:

• Deliver onboarding training to our partners on TheFork Manager virtually and face to face.
• Set up and optimize restaurant profiles and configuration so partners go live fast and convert diners from day one.
• Drive product adoption, turning new partners into confident, advanced users of the software within their first weeks.
• Adapt your training style to each audience, from independent owners to front-of-house and management teams.
• Identify upsell and cross-sell opportunities during onboarding and hand qualified leads to Account Managers.
• Achieve and exceed individual targets while contributing to overall country and regional goals.
• Work closely with Sales, Account Management, Sales Operations and Customer Care to ensure a smooth handover from signature to go-live.
• Share restaurant feedback with Product and Marketing, and help improve our training materials and knowledge base.
• Travel as required for on-site restaurant sessions, trade events, and internal team sessions, including occasional trips to Sweden during your first year.

Requirements

You Must Meet These Critical Qualifications

• Fluent in Swedish and English, both written and spoken. Fluent Swedish is essential for this role.
• At least 2 years of experience in customer onboarding, training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude.
• A confident communicator who can explain software simply to non-technical audiences, on video and in person.
• A self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• Strong organizational skills and the ability to manage several onboardings in parallel without losing quality.
• Ability to quickly establish trust and build rapport with restaurant owners and their teams.

You Can Impress With These Additions

• Experience in the restaurant or hospitality industry, or with reservation or POS software.
• Experience with Salesforce or a comparable CRM.
• Experience in creating training content such as guides, videos, or webinars.
• A commercial eye and enjoyment in spotting upsell opportunities.
• Ability to thrive in fast-paced environments and remain organized under pressure.

We Offer

• An awesome team
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary and bonus
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Health insurance
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will be happy to support you.

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