About the Position

Ascendix Technologies, an AI and Real Estate Technology partner founded in 1997 and headquartered in Dallas, Texas, is looking for a Customer Success Specialist to join our team. With branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, we have been cooperating remotely since 2020.

We help commercial real estate teams spend less time managing systems and more time closing deals – backed by 16+ years of hands-on experience in real estate and a full stack of AI, Salesforce, and custom development built for real estate workflows. Trusted by industry leaders who rely on us for their most critical software development initiatives.

We’re looking for a well-organized Customer Success Specialist to manage a portfolio of customer accounts for Ascendix products. In this role, you’ll focus on proactive customer engagement, renewals and retention, driving product adoption, and onboarding new customers.

If you’re confident working with customers, communicate clearly, and enjoy proactive outreach and discovery conversations, we’d love to hear from you.

Responsibilities

Start on product onboarding for new customers after ramp-up.
Own proactive engagement on a book of about 150 to 180 accounts: retention, renewals, adoption, and upsell.
Capture churn drivers and customer feedback and pass them to Product and Sales.
Act as escalation point for the Concierge team on customer satisfaction.
Maintain account health, renewal status, and engagement records in Dynamics.

Requirements

Customer Success, account management, or onboarding experience with SaaS customers.
Proactive, customer-facing mindset – leads conversations, asks discovery questions, drives customers to a decision, not an order-taker.
Comfortable learning a technical, Salesforce-based product in depth and teaching it to end users.
Advanced spoken and written English – daily direct communication with US customers.
Able to run product onboarding independently after ramp-up.

Nice to Have

Salesforce experience (Administrator, BA or Consultant level) – you’ll skip most of the ramp-up.
Commercial real estate or real estate domain familiarity.
Experience with CRM products.
Renewal, retention, and upsell experience.
Comfortable working in Dynamics CRM and MS ecosystem.

We Offer

Healthcare

20 paid vacation days
5 paid sickness days

Career and Professional Growth

B2B and remote cooperation
Career development and professional growth
Technical performance reviews and 360 Evaluation
Collaboration with a personal Direct Manager, Technical leads, and mentors

Learning and Development

Opportunity for external event compensation
Internal knowledge-sharing opportunities

Corporate Spirit

Online and offline events & team-buildings
Friendly and supportive atmosphere
Open management

About the Company

Ascendix Technologies is an AI and Real Estate Technology partner founded in 1997 and headquartered in the United States, in Dallas, Texas. The company has branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.

Apply for this Position

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We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.

Eugenia Shevtsova

Senior Recruitment Specialist

Customer Success Specialist

Job description